Customer First - Suffolk County Council Social Care Services

Still on hold don't reply to emails other social workers involved don't give contact details this service from Suffolk adult care is a disgrace
Mar 31st, 2023

My ex violently attacked me in front of my children. She is abusive and I want her to stop contacting me. I wouldnt care if kids wouldnt be involved. I have contacted their team to report neglect towards my children. Suddenly I get call from my ex and she stated me that Emily (our kids social worker) will contact me next day. When Emily contacted me I was clear that I dont want my ex to contact me and inform me when I will receive a call from MASH. So Emily contacted me today and I have told her that all about it and asked to keep professional diligence in corresponding with parents due to toxicity. But she hang up. This organisation is very much bias and doesnt understand how to keep both parents separated. They put more gasoline instead and make even harder to deal with problems when it comes to kids. a STOP BEING BIAS AND START BEING PROFESSIONAL It is about children I dont know how to deal with them. They just make everything many times worse and they dont like complaints as they told me I have to speak with Emily first. It is absurd how they approach issues. I wonder if they do the same when the victim of domestic violence is woman. This organisation is shambles and it must change as it is not fit for purpose
Sep 14th, 2022

I am disabled with breathing and mobility difficulties, also sole carer of a disabled child, who is unable to leave the house. Applied for a needs assessment 8 months ago, still have had no response - appalling service!
Sep 7th, 2022

Would be great if they actually answered their phones! And they wonder why there are people out there who do themselves over. Too little too late!
Jun 15th, 2022

Tried phoned my social worker for something Be on hold 40 minutes very bad service When you need something you had to hang up the phone and no one tells you how long you are in the Waite time This is very bad at all Dont recommend phone this company at all You have to Waite a hour for someone
Jan 4th, 2022