Mac Store UK

Mar 18th, 2023

I ordered through this store given the fact they advertise next day delivery if ordering before 1:30pm. At the time the site displayed no notifications that they were experiencing delays due to COVID19 nor at any point during the order process was there notifications that delays could be experienced. Only that the product would come the next day. After ordering (Tuesday) I received no notification that the product would be shipped and only after I sent a follow-up email to my order-notification (Wednesday) did I receive an email that the product would be shipped the next day (Thursday). Given the current climate I gave the company the benefit of the doubt and left it. It's now Thursday and I've received yet another email to say that the product won't be shipped out to me until the next day (Friday). Upon contacting the store via their chat I was told that the store had a banner over the weekend noting delays. I explained that I placed my order on the Tuesday to which I was told that they had taken the banner down after the weekend as they no longer were experiencing delays. I was then told that they had experience high volumes and had to distance due to COVID19 which had caused delays. I explained that this is fine but I had not been notified about this at all and there was no banner or notifications on the site - which meant the conversation just kept going in circles. Rather than taking responsibility and trying to help the guy on the chat just blamed everyone else. Terrible service - I don't even care what the product is like - they don't give a damn about their customers.
Dec 16th, 2020

Jul 7th, 2020

Jun 23rd, 2020

Bought a Mac from here back in September and had a lovely experience. delivery was fast an they have of different payment method with is good
May 19th, 2020