David Wilson Homes - Kingsbourne

Oct 8th, 2021

Jul 22nd, 2021

Bought a new house from David Wilson, overall it is a very good quality house and sales experience. I'm very pleased with the house. We understood that the garage would be fitted with a car charger. What was fitted was not a car charger, it was a 13A socket outlet that you could plug a car charger into on the outside wall of the detached garage. After contacting a local car charger company who supplies and fits standard 7kw car chargers, after investigation, only to be told that the cable that was installed to the garage from the house consumer unit was not big enough to support a standard 7kw car charger, garage wall socket outlets and garage light all at once. The electrical company said you could only plug in a low wattage car charger to the 13A socket outlet. We believe that to be a 2.7kw car charger. The house consumer unit, fuse box is fitted on an internal wall in the house. To install a suitable cable to the detached garage from the consumer unit, I need to open up the walls in the house to run a dedicated 6mm armoured cable to the detached garage to facilitate a 7kw car charger. The cable, supply and fit is about 500 plus the repairs to the internal walls in the house. A car charger to supply and fit is over 1200. D.W.H could have installed a 10mm armoured cable. It would have been big enough to run the garage electrics and a car charger for a few pounds extra. This is what I did in my house and I'm no engineer. I saw it as common sense while the house was open for alteration works that saved me a lot of money later. I received a customer satisfaction telephone call from the company after completion and explained the situation. Nothing was offered to resolve the situation. I have been left out of pocket to resolve the situation myself, when I need to install a new cable and car charger. What a poor ending to a good quality house and sales experience.
Sep 9th, 2022

A review upon the review..... Although all the very initial experience was helpful, of course before anything formal has been signed... then its all change!!! Immense pressure to exchange contracts 3 months before the (original) completion, although there was still no firm date. I say this, as it was stated originally as end of March 2020, then mid April, then end of April and all BEFORE Covid19 hit. We were apparently 3 or 4 weeks from completion then it all went very very quiet. No news can sometimes be good news, but we were never informed that the build had STOPPED until we contacted the developers via the Central Helpline, as nobody answered any calls or emails from the Sales Desk. Eventually got a reply via Facebook to say they said the site was starting up again and said to "email our Sales Representative". (Of course we had already many times). The Sales Manager finally contacted us back stating they had kept in contact despite they hadn't and "it was unfortunate that our build had been delayed". Delayed from 4 weeks, that is, to 'September', when in September was not (again) able to be confirmed... so 5-6 months later then the original date of late March. Meanwhile they start advertising various extra discounts for Key Workers (of which we both are) and cannot offer anything for the aforementioned inconvenience of delay as its down to Construction traffic passing our house and clearly not entirely down to Covid 19 social distancing. Yes, DWH are quick to state we had a 'discount' originally, but these are standard across the board for various sales perks. But no compensation is offered for the delays and huge extra rental costs we (and many others) are having to endure due to their various delays in build, tgats before and thevaftermath if Social Distancing. It just happens to be a convenient excuse for any delays now. We just want honesty, but DWH are only interested in getting our money including for the extras. They're happy to continually state their 5* reviews, but ignore the many FB reviews of delays, including some who have waited in some cases, YEARS to have 'snags' repaired.
Sep 1st, 2020