Backwell Post Office and Stores

Like to not put customers parcels on the sending bags and customers are left for over a week not having their parcel! The RM extensive systems state the parcel is still at this post office and RM have confirmed its not been collect to go to the sorting office. The vile woman from this post office refused to listen to what I was telling her RM have said (which was theyve had complaints before from customers with same issue as mine!) and demanded to see proof post has been left on their post office floor! I was telling her what RM have told me. All she wanted to do was push a claims form at me rather than actually looking for the parcel that they still have. For all I know theyve probably just opened it, realised it was no good to them and thats why they want me to fill in a claims form!
Dec 7th, 2022

Like to not put customer parcels in the sending bags and customers are left for over a week not having their parcel! The RM extensive systems state the parcel is still at this post office and RM have confirmed its not been collect to go to the sorting office. After my parcel being sat at Backwell Post Office and not being sent for a week, I rang and a gentleman answered the phone who was very polite and helpful. He said he would try to find it and call back. However, I had the unfortunate encounter of a vile woman from this post office refused to listen to what I was telling her RM have said (which was theyve had complaints before from customers with same issue as mine!) about the customers complaining that their post has been not put in the collection bags and has landed on the floor, which then means customers arent getting their post and this woman demanded to see proof post has been left on their post office floor! I was telling her what RM have told me. All she wanted to do was push a claims form at me rather than actually looking for the parcel that they still have. I even said that if staff have accidentally not put it in the bag then fine just rectify it but dont start getting shirty when someone asks where their parcel is-especially when Royal Mail have checked every system they have and can clear see its not left Backwell Post Office at all! Sadly after the reviews Ive been reading online about Backwell Post Office customer service skills, it looks like Im not the only one whos had to deal with their lack of good customer service skills. Backwell Post Office- you cant fling mud at customers who have experience bad customer service With yourselves, especially when youre replying in a rude manner to customers who leave negative feedback. As a business, you need to take the bad knocks because youre not always right (as you can see by negative reviews that have left which all state staff rudeness!)
Dec 5th, 2022

Not happy, my son went in and asked specifically for 2nd class recorded, came home and he was charge 6.85 for special delivery. Please listen to what people are asking for, it's quite simple not make up your own minds without telling them what you are doing!
Sep 12th, 2022

Sep 6th, 2021

Lovely toys. A nice addition to the local shops.
Mar 13th, 2021