Timpson

Jan 15th, 2023

Had one of the most unprofessional experiences in a long time. Came to the shop at 4.20pm yesterday and be told that they are dealing with a customer problem and when asking about approximate time how long it's going to take them I received a sarcastic reply. Was told that the shop is closing at 5 because of Christmas time and got complained to that nobody came during day time and everyone just keeps coming in the late afternoon. Asked whether it would be better to come the next and I got a reply which felt like affirmation. Today I arrived to the shop at 9.12am to find the shop locked with lights off. Which was a very surprising disappointment. The official Website lists opening time 9am-5.30pm and there were no notices that the store was closed or had reduced hours. Which is very unprofessional in my eyes. The member of staff was clearly stressed by the customer problem, but they should have maintained a certain degree of professionalism.
Dec 17th, 2022

Changed the battery on my Tag watch. Much better service than the Hammersmith branch.
Jun 18th, 2022

Manager Tim took great care over the engraving of some cutlery - not an easy shape but a great job. Thanks very much
Mar 22nd, 2022

Always knowledgeable and friendly staff.
Mar 8th, 2022