Morrisons Cafe

Dreadful experience! Do not go here if you expect quick service. Arrived and ordered at the self service checkout where we ordered food/drinks and inputted a table number. Upon sitting down we realised we had to then go to the brew counter to let the 'barista' know what we ordered. Got our drinks but there weren't any napkins or clean spoons. Sat there for about 40 mins before our food arrived! Majority of the food wasn't bad but the roast beef is a definite no-no, for 7+ the amount of beef given was 10% and the rest was vegetables! Main annoying points: Why have the ability to order drinks at the self service point, when you then have to repeat your order at the brew counter? They should have the order in front of them already and then serve the drinks, they also got my order wrong and there were also no special beans which I had ordered. Why have the ability to select the table numbers on your order?, when the assistant comes out and shouts the table number/food anyway, and the customer has to then say where they're sat. When it's loud and busy this is terrible. There's no one manning the counter and everyone is in the kitchen, no idea what theyre doing in there! By the time someone comes out, there's a huge queue formed! There's just no process/logic to how they do things, there was a lot of people walking in and out carrying cups/plates on multiple occasions when they could have done all this in one trip with a tray! Whilst we waited 40 mins+ for food, our drinks went cold. There must have only been 5 other orders they actually served in that time! - the restaurant wasn't even 50% full, it was 25% max. I would love to see how they try and handle a full restaurant, it would probably take about 2.5 hours for you to get food. It was so bad that there were at least 2 tables who asked for a refund as one waited over an hour and didn't get served! All in all, probably one of the worst experiences I have ever had in a cafe/restaurant! If it wasn't for the Morrisons name, this place would have closed down/gone bankrupt ages ago!
Feb 27th, 2023

No coffee/latt/cappuccino No poached eggs No receipts offered Once we ordered the food and drinks, no prompt that we had to go and collect the drinks ourselves from the brew bar. Overall extremely poor experience & service.
Feb 5th, 2023

Jan 15th, 2023

Jan 1st, 2023

Parking: Parking is found outside Morrisons upstairs. Wheelchair accessibility: Wheelchair accessible entrance Disabled toilet Steps to access a part of the seating area.
Dec 25th, 2022