Combe Grove - Gym, Swimming Pool and Wellness Centre
Chamber Rating
-
Amber Weston
Apr 22nd, 2023 -
James Maloy
Apr 5th, 2023 -
Jo
Apr 2nd, 2023 -
Phil Turvill
Feb 15th, 2023 -
Lisa Schurter
The cruelest staff. I would never support this establishment, they don't have any humanity. My mom came to visit me in London from Canada, it would be her last trip, with stage 4 cancer. She had a flare up when she came to visit. Each day was touch and go on what she could manage. I had booked this hotel in Bath for us, and she was trying to rally so much every day, one day was manageable ...well perhaps a 2 hour energy spurt where she would be her lively self and make us laugh, then the next terror. Anyway, the cancellation had just switched to fully refundable to non refundable at midnight, I called at 7am and said we couldn't make it and was it possible to switch to another day (so my partner and I could use the booking without loosing the full booking amount). I explained the situation, and they didn't care. They just said no and took my money. There wasn't even any sympathy for what I was dealing with. Admittedly I was 7 hours late to get my money back but my mom would feel devastated if I cancelled so she was trying so hard to rest up. I didn't ask for my money back just a new date I left it at that, as those were some of the most stressful and devastating days of my life. She had no doctors here, no help, her oncologists couldn't do anything from Canada, they said to take her to A&E but then I was fearful they would say not fit to fly and I was in terror she wouldn't be able to make it back to Canada on her commercial flight. Contrast Combe Grove to another service establishment: We did end up spontaneously at Sotto Sotto in Bath for dinner....miraculously they had an open spot (was hard to make any advance bookings) anyway that was one of the most wonderful dinners I ever had with my mom. The staff were so so warm and kind. I remembered how nice their service was so during covid when the hospitality sector was hit hard I sent over an amazon gift card to the server we had that night as an extra thank you.
Jan 12th, 2023
About
Combe Grove - Gym, Swimming Pool and Wellness Centre
Combe Grove - Gym, Swimming Pool and Wellness Centre is located at Brassknocker Hill in Monkton Combe, England BA2 7HS. Combe Grove - Gym, Swimming Pool and Wellness Centre can be contacted via phone at (122) 583-4644 for pricing, hours and directions.
Contact Info
- (122) 583-4644
Questions & Answers
Q What is the phone number for Combe Grove - Gym, Swimming Pool and Wellness Centre?
A The phone number for Combe Grove - Gym, Swimming Pool and Wellness Centre is: (122) 583-4644.
Q Where is Combe Grove - Gym, Swimming Pool and Wellness Centre located?
A Combe Grove - Gym, Swimming Pool and Wellness Centre is located at Brassknocker Hill, Monkton Combe, eng BA2 7HS
Q What is the internet address for Combe Grove - Gym, Swimming Pool and Wellness Centre?
A The website (URL) for Combe Grove - Gym, Swimming Pool and Wellness Centre is: http://combegrove.com/
Q How is Combe Grove - Gym, Swimming Pool and Wellness Centre rated?
A Combe Grove - Gym, Swimming Pool and Wellness Centre has a 4.0 Star Rating from 175 reviewers.
Ratings and Reviews
Combe Grove - Gym, Swimming Pool and Wellness Centre
Overall Rating
Overall Rating
( 175 Reviews )Amber Weston on Google
James Maloy on Google
Jo on Google
Phil Turvill on Google
Lisa Schurter on Google
The cruelest staff.
I would never support this establishment, they don't have any humanity.
My mom came to visit me in London from Canada, it would be her last trip, with stage 4 cancer. She had a flare up when she came to visit. Each day was touch and go on what she could manage. I had booked this hotel in Bath for us, and she was trying to rally so much every day, one day was manageable ...well perhaps a 2 hour energy spurt where she would be her lively self and make us laugh, then the next terror. Anyway, the cancellation had just switched to fully refundable to non refundable at midnight, I called at 7am and said we couldn't make it and was it possible to switch to another day (so my partner and I could use the booking without loosing the full booking amount).
I explained the situation, and they didn't care. They just said no and took my money. There wasn't even any sympathy for what I was dealing with. Admittedly I was 7 hours late to get my money back but my mom would feel devastated if I cancelled so she was trying so hard to rest up. I didn't ask for my money back just a new date
I left it at that, as those were some of the most stressful and devastating days of my life. She had no doctors here, no help, her oncologists couldn't do anything from Canada, they said to take her to A&E but then I was fearful they would say not fit to fly and I was in terror she wouldn't be able to make it back to Canada on her commercial flight.
Contrast Combe Grove to another service establishment:
We did end up spontaneously at Sotto Sotto in Bath for dinner....miraculously they had an open spot (was hard to make any advance bookings) anyway that was one of the most wonderful dinners I ever had with my mom. The staff were so so warm and kind. I remembered how nice their service was so during covid when the hospitality sector was hit hard I sent over an amazon gift card to the server we had that night as an extra thank you.