Buba London

I have been shopping here for a few years now. The expert advice from Lesley, the owner is always fabulous and such a help. She styles me and suggests items I would probably not pick up off the rail or try on. However I am often surprised at how great an item I would've overlooked works with my body type and current wardrobe. Its a firm favourite of mine and always a pleasure to see the owner who is friendly, welcoming and extremely knowledgeable. The overall experience is superb and definitely worth a visit if you could use some guidance, like me or if just fancy an upmarket boutique. Will keep coming back :)
Feb 28th, 2022

AVOID SHOPPING HERE! I HAVE HAD THE WORST CUSTOMER EXPERIENCE OF MY LIFE, EVER. I AM LOCAL AND ALWAYS LOVED CLOTHES FROM BUBA BUT AFTER SPENDING A LARGE AMOUNT AND NOT BEING CLEARLY INFORMED OF THEIR REFUND POLICY, THE STAFF IN STORE WERE UNABLE TO FIND A SOLUTION SO I SPOKE TO THEIR OWNER ON THE PHONE WHO SPOKE TO ME INCREDIBLY RUDELY STATING I WAS WASTING HER TIME AND THAT SHE WAS WITH HER CHILDREN AND CLEARLY COULDN'T BE BOTHERED. I WAS SHOCKED AND VERY DISAPPOINTED ESPECIALLY AS I WAS TRYING TO RETURN ITEMS WITHIN 7 DAYS, WHICH IS IN LINE WITH THE SHOPS ONLINE RETURN POLICY. I APPPRECIATTE IT IS A HARD TIME FOR SMALL BUSINESSES BUT THE DISMISSIVE AND RUDE ATTITUDE TOWARDS ME WAS HORRIFIC. WHEN PURCHASING THE ITEM THE REFUND POLICY WAS NOT CLEARLY STATED OR DISCUSSED AND TO HAVE A FINAL OFFER OF A 60 DAY EXTENDED EXCHANGE PERIOD WAS NOT SUFFICIENT FOR THE STOCK HOLDING OF THIS SMALL UNIT TO HAVE CHANGED FOR ME TO FIND SOMETHING ELSE SUITABLE HAVING TRIED TO FIND A SUITABLE EXCHANGE ON THE DAY.
Aug 4th, 2021

Appalling service, I contacted them to exchange one dress and they never acknowledged or replied to my emails. Do not buy from them!
Jun 2nd, 2021

Sep 28th, 2019

Sep 13th, 2019