Minster Surgery

We went for our 5th covid jab. There were very friendly and helpful people who not only directed us where to go but pushed us from the car park in through the back door and out through the front door. We were asked safety questions and given a red sticker for being on a blood thinner. The injection only took a moment and was painless. I am very grateful to all the people helping to give inoculate us again. Many thanks to you all x
Apr 23rd, 2023

This review is for the dispensary as it the thing I interact with the most. First, they have an email that you can send to request a repeat prescription. Sometimes those emails get through, other times not. The email address seems to be a shared email for the whole surgery, and relies on someone scanning the emails and placing them in a mailbox or folder for the dispensary to pickup. To be clear, I make it very obvious what I am asking for in the email subject line so not sure how they get missed. So when I ask about my prescriptions, sometimes they have no clue as to what I am talking about, and I get looked at like I am the problem. No, it is your arcane processes! Either get better at filtering the emails or even better, provide a dedicated email address that is just for prescription requests that the dispensary will always be able to pickup directly. The second issue is that some of the staff are quite rude, even when picking up prescriptions you get looked at as if you are something dragged in off their shoe.
Apr 9th, 2023

Absolutely awful surgery the worst I have ever experienced! Medications going to incorrect pharmacies, can never get an appointment with a Dr. Having to chase every single enquiry, prescription etc! Seriously bad!
Mar 19th, 2023

Feb 28th, 2023

Very good service
Feb 23rd, 2023