Best Friends Vet Group, Shenley

My German shepherd was 13 yrs old and suffered from paralysis in his hind legs. Today i took the awful decision that it was time. They were brilliant. The receptionist, the nurse and the Vet all took time to make sure my decision was sensitively and professionally handled. I will always hold them in my heart.
Apr 18th, 2023

Recommended for male cat neutering. If not already "Avoid lifting your cat" needs adding to their after neutering do's and don'ts list.
Feb 28th, 2023

Fantastic very good Sue the receptionist was great very friendly and help full i phoned a few times to ask questions and she helped me and Jack my JRT every time and the vet Anishka is very good very friendly very helpful answered all of my questions and was really good with Jack to brilliant will be staying with them for the foreseeable future.
Dec 21st, 2022

Extremely good vet's. The vet was and receptionist/ nurses are all very professional, kind , knowledgeable and accommodating. We live in Stony but are sticking to Hampden as we are VERY happy with the practice
Nov 9th, 2022

Harrowing and distressing. Having been a dog owner all of my adult life, I have had a few dogs put to sleep which is always very sad experience. Yesterday, we had to have our 15 year old beauty put to sleep. This was the worst experience of our lives. We were asked to leave the room, whilst the cannula was put it. We spent, what seemed like an age, possibly 10 mins, listening to our darling dog screaming and stressed, which was so upsetting. We were then called in to the room, saying they had to sedated her as they had been successful in getting the cannula in. Surely, they should have sedated her right from the start. The vet was intent on telling us about her aunt, who had recently died, which we thought totally inappropriate. Basically the last 10 minutes of our dogs life, prior to the sedation was extremely stressful and terrifying for her, without us present to help calm her . We feel we have done our dog an in justice, which has scarred us both. Seems a complete lack of empathy by both the vet and the nurse and our feeling's were not taken into consideration. We are happy to not have to use this vet again.
Jan 30th, 2023