Milton Keynes University Hospital

A few days ago I was reading my GP medical records, and I noticed multiple letters from Consultant Neurologist Dr Richard Butterworth, labelling me with a Psychiatric and Psychological illness, without medical evidence. He sent multiple letters to my GP, Cardiologist, and Neurologist. I was not copied into the letter I was unaware of this Consultant diagnosis. Im shocked, his opinion is negligent. I have reported this Consultant to the Complaints Department, GMC, and PHSO. I have requested the letters are removed from my medical records immediately. None of the other Consultants at the Trust have diagnosed psychiatric and psychological illness. I hope this will be resolved soon
Apr 29th, 2023

I waited 5 hours in the emergency department just to be sent to the urgent help, where I waited another 4 hours with no one really telling me what was going on, despite my severe pain. No one told me what am I waiting for or for how about long is it going to be. People who came in after me were given help before, and when I asked why was it so I did not get any answer, since the nurse started answering when I was in the middle of my question. At the end I ended up with anxiety attack caused by severe pain, lack of food and stress. I would not recommend anyone to come in there EVER. 1 star is waaay to much. The most traumatic experience of my life.
Apr 7th, 2023

MINUS ZERO STARS! Shocking experience at this hospital. O courtesy or care at all. The midwifes are appalling and miserable. My wife had the worst treatment ever whilst giving birth. We were left at the labour ward for hours after giving birth with no one checking on my wife or the baby. We had to call midwifes to check our babies temperature ( they were rude). Without our consent or knowledge they got a trainee midwife to stitch up my wife WITHOUT any anaesthetic. Few minutes of stitching up took an hour as the main midwife was instructing the trainee who was getting it wrong. For 45 minutes my wife went through agony worse then birth it self. The screams are still in my ear! I controlled my anger so my wife could make it through. I have never seen anything like this! I am baffled to how the stitching up was worse then giving birth. I am all for training new midwifes but do this with patients that give consent and someone that has taken epidural. When we spoke up the main midwife took over and finished the stitching in few minutes. It was like my wife was their guinea pig doing trail and error. Maybe they didnt like us as we are asian. My wifes pain and agony was worse then when she gave birth. We had our first baby in London so we know the difference in service. This was unbelievably poor. We had to ask for everything like checking our babies temperature to giving us milk. Gave birth at 12:40pm and was still in labour ward without anyone checking us until 9pm (have evidence) without food or water! Until i went out to complain then all of a sudden it was first class service. The lead sister was here trying to listen now all of sudden when i made a scene (she was rude earlier) Name Becky Hobbs. I let them know that i will be making a formal complaint maybe thats why their attitude changed.The midwife that was assisting with the birth came to see us at the end name Sarah. We asked her if she could assist us with dressing our new born. Her reply was my shift is finished . I couldnt believe my eyes and shes a midwife. By the evening we got a midwife covering from maternity ward who was so lovely. She manages the maternity ward. If only all midwifes were like her. Forgotten her name but very bubbly person, informative, caring and helpful. She needs recognition. More midwifes like her is needed at this hospital. Hospital requires quality checks on the way they treat their patients. This is just a review and so long the complaint is going to be even longer. I hope no one has to go through what we went through ever!
Apr 10th, 2023

My wife had a Planned C section at MKUH on 29th March and we were a bit antsy about the facilities and arrangements based on the feedback from those who had first hand experience at the hospital. On the D day we arrived in time and to our pleasant surprise everything was so meticulously planned and orchestrated that I must say this hospital has the best in class facilities and the worlds best staff. The mid wives deserve special mention and each one of them made our stay at the hospital wonderful. Two points of improvement: 1. The staff to patient ratio can be improved as otherwise there is an extremely heavy burden in the already strained staff members. 2. Most of the patients( vaginal birth as well as c section) who were operated had post operative infection and antibiotics were started a bit late. It would be better if antibiotics are started as a preventive measure just after the operation as this would arrest any infection early. Probably this needs a professional review. I am suggesting based on what I witnessed.kudos once again to the great staff and hats off to the midwives.
Apr 8th, 2023

Not particularly impressed with Ward 23. My friend got hit by a car, resulting in 2 broken arms and a broken leg amongst a few other things. I have visited him near every day since admittance 5/6 weeks ago and the care he has been receiving is an absolute joke. He keeps waiting 3+ hours for liquid medication when his pain level is going up as his shattered shoulder is trying to heal. I've physically heard nurses tell him to do (insert task here) himself when he's not physically able to, because "he did it earlier"... Yes because you keep telling him to "be more independent" despite him not being able to do the task without severe pain. Speaking of discharge even though he can't even lift a cup of water. Not helping him eat because he could scratch his chin, no thats not how it works. Waiting nearly 2 hrs to help when he needed the bathroom is far from acceptable. He's not an unreasonable patient, he's a polite man and it's just awful to see nurses who obviously don't want to be there. Don't stay there if you're going to provide sub-par care! I will be filling a more formal complaint because it's disgusting to see a man with 2 broken arms being told to do X, Y and Z that require the use of his arms when he cannot.
Apr 7th, 2023