ScS - Sofa Carpet Specialist

I ordered a lounge carpet from the Milton Keynes store, when the fitters came they stunk of weed and spent the whole time arguing with each other, they blocked in my elderly neighbour and refused to move so he could get his car out. It turns out SCS Milton Keynes ordered the wrong size carpet so it didnt fit but the fitters still demanded full payment as they said it wasnt their problem and also the price suddenly went up from 63 to 83. I went to the store and they admitted it was their mistake and would sort it urgently but 10 days later Im still being fobbed off. So far Ive been told the fitter is on holiday then it was the driver who delivers the carpet to the store had phoned in sick. Then the person in store dealing with the order was off sick. I went in to store Saturday as I was not getting any response to my mails and was told fitting would be on Wednesday, I asked for an email confirmation that day as I have lost faith completely with anything they say and was told no problem , 3 days later I have no confirmation. Ive been to the store 3 times in the past week which is 13 miles away as they do not call back when they say they are going to and now will have to take another days holiday for another fitting. Probably the worst customer service I have experienced. It seems if people go sick at this store or go on holiday then no one covers the work and its tough luck if your waiting for your order, you will just be ignored or fobbed off. 1st and last time I will use SCS *Waiting for Lynsey from SCS media team to comment with the same poor uncaring response from my trustpilot review, no mention of giving me back the extra 20 I was charged for fitting by their dodgy fitters they sub contract to or petrol money for all the times I had to visit the store to try and get the issues resolved*
Apr 23rd, 2023

Saw Dave here and he sorted out a second sofa for me 10 years after he sold me the first one. That one is still looking great and going strong so he's honest and an excellent example of an employee. Well done SCS for hanging on to someone so naturally good at what they do.
Mar 25th, 2023

I almost bought a sofa there, but I must say it's too expensive for what it's worth. The salesman was very good. He almost got me, but lucky I was with the misses who said don't rush, let's keep on looking, she was right.
Mar 25th, 2023

Very pleasant service from Martin,who was attentive,informative but put no pressure on us as customers,even encouraging us to take our own time and think for a few days over which sofas we wanted. Excellent service and we look forward to our new sofas. This salesman is a credit to his company.
Jan 28th, 2023

Brillant service by Raz. Really informative, took his time and didn't push the sale. Great customer service by Raz and SCS.
Jan 17th, 2023