ShipMyCar

Oct 30th, 2022

ShipMyCar thanks for your help quick communication and good services 10/10, I recommend this people . I will do business with you again.
Oct 24th, 2022

Communication is poor and attitude is apathetic. I had to chase for updates. I paid in April and asked for a Aug/Sep shipping date. I emphasised that this was important as I was leaving Hong Kong. Following up prior to August and September, I was unable to obtain any indication for a shipping date. As September came around, no proactive communications and after chasing I was given the option of storing may car with a maybe end September shipping date. I decided with this uncertainty to cancel my booking at the start of September. Now in October I am still waiting for a refund. More frustrating, in email exchanges I was asked if my account accepted GBP and even after confirming yes, I was told the funds had been transferred in HKD. Kingsley who took my call was disinterested and passive aggressive, saying the transfer had been done in HKD and there was nothing they could do about it. Kingsley went as far as to say because it was a HK account, they thought it would only accept HKD. Even made an excuse that the email was one line to confirm the account would "Yes." accept GBP. All the more ironic as they had asked if I could receive GBP and for a business that ships cars internationally, they must deal with accounts all over the world. No accountability taken for the mistake, even went as far to blame their brokers for the additional delay, since the 28th September, when Nick confirmed the transfer had been done. Furthermore, I've no idea or details on what work they did, I know I did administration, I posted needed documents and updates to their portal but 200 GBP was deducted for administration with a rejection to offset due to the delay in refunding or their mistake in transferring HKD. The only response from Kingsley was, "It's in the contract". Can't argue with that but does nothing for accountability. 12 Oct 2022 After some back and forth over the transfer of GBP and exchange rates, Nick agreed to transfer the difference caused by sending HKD instead of GBP. I'm happy to say that the difference in GBP has arrived in my account as GBP and not converted to HKD. I believe Nick and Kingsley are genuine and under pressure as many companies are with the prevailing supply chain challenges and economic situation. Communications can get missed and go awry at any time. My recommendation is verify and confirm to avoid misalignment. While my details remain correct, it seems the advice and decision to transfer in HKD, while well intended, caused a sizeable deficit in the refund for me. It is commendable that SMC agreed to make up the difference. They came through in the end with a genuine response to the currency issue. The portal experience was smooth. For a first time car shipper, a little more handholding or an initial introduction to what to expect would be good.
Oct 22nd, 2022

Oct 10th, 2022

Jul 27th, 2022