Woburn Sands Pharmacy (Avicenna Partner)

I called into the Pharmacy last week with excruciating sciatic pain in my back. The Pharmacist was so very helpful and the service was excellent. Thank you so much for all the suggestions and advice, all of which helped. Much appreciated, Elizabeth
Dec 31st, 2022

I want to say positive things about this local pharmacy but it is hard. I find this pharmacy frustrating for two main reasons. Firstly, despite getting emails saying that my prescription is ready for collection, it rarely actually is. When I go and ask for it, they can rarely find my prescription and query when I ordered it. This has happened many times. Then, like many of the other people waiting in the pharmacy, I am told to wait 20 minutes, with no apology given. This pharmacy seems poorly run. Two solutions to the problems Ive mentioned would be: dont send out messages saying medicine is ready for collection when it isnt. Just be honest or send out a more appropriate message - eg. your medicine will need to be checked when you come in and may take up to 20 minutes (if this is the actual reason). Frustration and annoyance often comes from poor communication. Also, if my order is actually ready for collection but no one can find it, maybe the storage of bagged up medicine needs to be put in a clearer order. On a positive note, I have spoken with some friendly members of staff. Although some could be friendlier, the majority or nice enough.
Dec 29th, 2022

Staff are rude and have 0 manners! I try to get my prescription that I desperately need which they cannot provide when Ive ordered for it! Then when Im stressed and desperate for my prescription they give me horrible attitude on the phone and not only that they end the call on me! Unbelievable, never receiving any prescriptions again.
Dec 25th, 2022

I'm adding nothing new to reviews over the past few months, just a repeat of all the complaints that are already here. I've had to leave the branch and come back several times due to the long queues and delays. customercare@avicennapharmacy - you've replied to reviews here several times asking customers to get in touch with more information. There is CLEARLY a repeating pattern of poor service - please can you outline here what is actually being done to improve things. Waiting with hope
Dec 23rd, 2022

Things are improving, definitely quicker and more responsive service, thank you and well done. I will remain loyal to you as my local pharmacy and very much hope the progress continues and I can edit again (review below was from 4 months ago) and I can give 5 stars. Good luck and please continue the improvements. I hate giving poor reviews but of the more than 20 times I have been in to collect a prescription, I cannot recall ever not having to queue for at least 10 minutes and then wait for another 10 minutes and that is if they haven't lost my prescription. Please, please, please listen to the feedback. Everyone doesn't write reviews but I promise you 8 out of 10 of your customers are unhappy. When you ALWAYS have queues your customers tend to end up talking to each other and they almost all say the same thing! Something is clearly not working. The organization seems to be significantly awry. I have honestly never come across a more disorganised Pharmacy. I want to suport our local businesses but I am fed up and regrettably feel I have no choice other than to go on to one of the many online delivery services. I am really sorry. I wish you well but unless things improve I fear many others will follow suit.
Dec 8th, 2022