Barchester - Ashby House Care Home

Ashby House is a lovely place. The staff are always so kind, and the level of care is exceptional. It wasn't easy finding the best home for my wife's long term care, but once we saw Ashby House, we knew she would be in very good hands.
Nov 24th, 2022

My mother passed away at Ashby house in September of 2021. After spending a 11 years there, which was big mistake, we just didnt think she would would be there for that long. So if you have plans and ideas of maybe putting a loved one in a care home please think hard about what your doing because this might not be a 18 month or two year thing, it could be for many years. Ashby house - here is an honest opinion and things that happened. 1. Two members of staff badly handled my mother which left her with cuts and bruises on her arms - police was called one was sacked and one needed more training. 2. Be prepared that once your loved one is handed over you going to have carers,, nurses, doctors, managers, and even solicitors in some cases involved with your family member and all control is taking out of your hands and there be many times you wont like how things are done but you have no choice. 3. Please keep an eye on your loved one as on a few occasions my mother did go to hospital due to dehydration as she wasnt given enough fluids. When my own mother went to hospital a member of staff is meant to go with them this wasnt the case and happened a few times and at times the hospital hadnt a clue why she was there till i or other family turned up at the hospital to clear things with them. 4. Staff come and go like no tomorrow- we saw many come and go, this is very off putting as most staff are just agency staff. 5. Ashby house looks ok, comes across ok, staff is nice but if a loved one is there for a long time its not good. Your loved one could end up in their bed for many days or even weeks if unwell they wont move them and its just in bed all the time in their room. Yeah they get changed but they need to be out and about they need air when weather is good, with lack of staff this is what will happen. 6. When visiting dont just stay in the care home take them out if they can walk and go for a walk dont make life all about the care home take them out and about when you still can - trust me you wish you did when things get harder.. 7. Remember staff work there they are not your best friend and its all smiles and hellos but thats their job, there is some good staff but when asking about a loved one ask different staff not just one get different views on things you will see there is a difference. My mother I feel was failed in the end, she suffered in the end the day that she died just two hours before her passing staff went in her room and changed her bedding and clothes and after wards she was suffering finding it hard to breath and this made things worse - why change a dying person when they going to die very soon leave them alone and dont make things more uncomfortable but they did. Two hours later she died. And with this covid thats gone on what an awful time to have a loved one in a care home this will leave you hurt, angry, confused. Please think hard about leaving a loved one to a care home. My biggest regret:( R.I.P. mum I love xxx
Apr 29th, 2022

Visited the home recently and found everyone very welcoming and caring . All staff I spoke to were really supportive and kind. My relative who lives at Ashby House is happy and it's all that matters to me. Thank you team Ashby House.
Mar 12th, 2022

My mother has Dementia she has been at Ashby House since the end of April after a nasty fall and a hip operation. She has been slow to recover from the operation but is at last making a slow but good recovery. The care that she is receiving from all members of staff at Ashby is excellent. The communication from the Manager downwards is first class, all medical issues have been followed up immediately and the results communicated to us as a family. This has alleviated stress knowing that she is receiving top notch care. There is a very relaxed and happy feeling within the home that also relieves any anxiety one might feel.
Mar 11th, 2022

Very nice and well run place
Nov 27th, 2021