Milton Keynes Village Practice

I am writing to express my disappointment and frustration with my recent experience at the Milton Keynes Village Practice. I had an appointment with a GP and when I enquired about the GP on call, I was informed that I could come to the hospital to fill out the necessary form. I was specifically instructed to come 20 minutes early to complete the form before my appointment. When I arrived at the hospital 25 minutes early, the receptionist turned me away and informed me that I needed to have filled out the form prior to my arrival. I explained that I was never informed of this requirement and that I had confirmed my appointment just two hours prior to my scheduled time, at which point I was told that it would be no problem to fill out the form upon my arrival. The supervisor who came to speak with me was dismissive and unhelpful, and simply told me to reschedule my appointment for the following week. When I explained that I was experiencing severe pain and needed to see a doctor urgently, she arrogantly told me to go to the emergency center instead. I am extremely disappointed by the way in which my time was wasted and by the lack of concern shown by the staff at the hospital. It is completely unacceptable to provide incorrect information on the phone and then deny the appointment upon arrival. People make sacrifices to keep their appointments and it is unacceptable to cancel them without proper reason or notification. I request that you take action to ensure that such incidents do not occur in the future. It is important that the staff are trained to provide accurate information and show greater respect and concern for the time and well-being of patients.
May 3rd, 2023

Excellent care by the receptionist and doctor today. I phoned up at 3.20pm about my daughter and had a phone call from the doctor by 4pm. They then did the prescription for me to collect immediately. Really friendly and efficient care for my daughter. Thank you
Mar 23rd, 2023

Always found this to be a great surgery I have always been able to get an appointment when me or my son needs one the receptionists are friendly and helpful and the doctors are great especially Dr Bloxham who is very friendly helpful and informative.
Feb 27th, 2023

Surprisingly, this is a good surgery unlike most. Doctors communicate well with hospitals, ensuring paperwork is actioned. If you have a condition which involves a specialist hospital, this surgery is very good. My medication reviews are completed annually and the paperwork to go with this is acknowledged and actioned, staying within review dates and medication not being cut off. If an instruction was given by the hospital, the surgery would be on it asap. I am also on gene therapy which can cause liver damage, therefore routine blood tests are required. I would never have expected them to know this just from seeing I had began treatment. However straight away they got in touch with my consultant to arrange the routine blood tests. I havent had these blood tests done since I moved from Milton Keynes which goes to show how often other surgeries discard most communication. I guess this could pass off as bare minimum, you know, keeping me alive, but the bar is low having coming from Flitwick Surgery. I would recommend this surgery to those with long term illnesses.
Mar 28th, 2023

Dr Moore is a great dr and Ive had him for years, this is where the good points for this practice end heres the start of the problems The inability to get an emergency appointment is beyond ridiculous! The receptionists are the rudest Ive ever encountered. You sit in a huge queue for an appointment and as soon as you get down to single figures they cut you off. Then if you eventually get through they tell you theres no appointments for that day AGAIN. And no prebookable face to face appointments and 1 telephone appointment available for 8 weeks time. The call logging system also doesnt get you an appointment as you dont get a call back. If you mention this to a receptionist when you eventually come in for your appointment they are very rude with a well were busy, best thing to do is turn up at the surgery at 8am in the morning to try and get an appointment not good enough when you have children that need to be seen. This practice needs a shake up of their procedures as it is beyond a joke now.
Feb 17th, 2023