BSH Home Appliances Ltd

Horrific ! Stressful! Unprofessional! Dont deserve to be in business . DONT ORDER ANYTHING !!!!! I placed a order for a 50k kitchen last July to still be waiting the combi oven , no customer service , I have to chase neff , never any answers , the phone line is cut off , no commitment or help of any kind . You take the money and just fob me off . Im tired and youre making me ill with the stress of your rubbish service . You dont deserve to be in business . Im going to the papers and news channels Where my combi oven oh and the free microwave for Xmas to help which never arrived . The most shoddy service ever
Jan 28th, 2023

Incorrect items supplied. No refund 2 weeks after return. They are quoting 28 days to process refund. A great Brand supported by a poor company in meltdown. Dont use them! When their Online team got involved they were prompt in apologising and I got a refund. They need the Online team training all other staff
Jan 4th, 2023

At 8:30am, I received a text that they had cancelled my 7am appointment today, only after I had been waiting for 1.5 hours. Unreliable service
Oct 9th, 2022

The most useless form of customer service. not only the products they sell are of poor quality, their incompetence dealing with simple requests is shocking. I've clearly asked to be contacted should we require to pay for any work to be done and this was ignored, both times... This leaves me in a hugely sticky situation due to this company's / their customer service representatives incompetency
Sep 28th, 2022

You only have to listen to this companys first message when calling customer service to understand, i agree no one should be shouted at down the phone but been polite leads to nothing with this company. Avoid !! -Late delivery (5-10 days when ordered) -No answers after 12 days to when my item would be delivered, only answers i got its coming from germany but don't know when. -random drop off, no one was in my house and it was dropped off with a neighbour, due to no correspondence or knowledge of the delivery. -item was broke (ceramic hop/glass), the neighbour luckily had a ring doorbell and footage of the delivery driver dropping it. -when i called i was told a member of the team would be in touch to get details, not the case.. just a random email a couple of days later from tnt saying they would pick it back up the day after, i called to ask what the deal was and apparently this was procedure, they inspect the damage then order another to be sent out, i raised my concerns about it already taking 3 weeks i will be waiting another 3-4 more weeks through no fault of mine. (i was going on holiday the day after but managed to arrange someone to be at my house to deal with it). -3 weeks after collection i received a how did we do email ( i hadnt heard nothing since collection other than this how did we do email ) i replied explaining and entered dialog with someone who seemed to be interested in resolving my issue, they agreed to refund after i sent all the evidence, the delivery driver broke the item when he dropped it and i accept accidents happen but customer service and performance of this company from start to finish has been shocking given the brand. i also started the process to claim my money back via pay pal at the same time, multiple lines of refund as id gone past dealing with them and just wanted a refund. - 2/1/23 ordered the hob -23/1/23 delivered -24/1/23 gave them a call to explain the issue -26/1/23 random email -27/1/23 collected -15/2/23 how did we do email -17/2/23 they agreed to refund Its now 13/3/23 and i still have no refund, i think its on the way but paypals procedure is long when the company your claiming against is not playing fairly. All that said i would not recommend this company at all, like i said originally just listen to the first message you get when you call the help line, i can only imagine what sort of complaints they are dealing with, Im not a karen and usually wouldnt review (just never use zed company again) but this is what nearly 3 months of waiting and been messed about does to someone like me.
Mar 31st, 2023