FELDER-GROUP UK

Mar 28th, 2023

I really wish I had read the Google reviews before buying...... Felder AD741. 95% of the stuff we do is MDF, so it's really for the odd bit of tulip/oak. It can literally go a month or more without use. First off, I was missold the machine. The rep insisted that the extension tables could be used on each end of the bed, giving overall length of 3m. Which is really handy when machining up large worktops etc. But no. On delivery, I discovered they only fit on one end of the machine. At this point I should have returned the thing..... But I felt bad for the rep (who's now left the company) and I accepted their work-around. The initial "commissioning" (for which you have to pay or the warranty is invalidated) was a joke. The guy who turned up didn't have a clue about the machine. I voiced concerns regarding the braking, and he said "that's normal", and there were many other things I wasn't happy about. So much so that I took it up with their "customer support". They sent another (much more experienced) engineer, and all seemed to be good. After 20months (some of which were in lockdown) I noticed that it wasn't cutting correctly. The beds had worked their way out of co-planar. I contacted Felder, only to be told that it was a chargeable "repair". They consider that the machine should be serviced "at least every 12 months for realignment". What a joke! An 8k machine which needs realigning every 12 months (at least). I explained that we had given the machine very little use. Not interested. I also pointed out that the rep moved me away from the Hammer model as he said this was "much more robust". Long story short - avoid Felder. ps - Look at the reviews. No responses to all the 1 star reviews, and all the 5 star reviews look fake to me - no comments etc.
Mar 1st, 2023

Appauling technical support and parts backup. I never normally leave reviews good or bad and have been a felder customer for over 10 years spending north of 100k with them. But I have been so disappointed in the machine service, technical support and parts backup recently that I can no longer buy or recomend their machines. The machines are great but everything else is so bad you can run a business dealing with them. My last experience and the one that pushed me to leave this review, was failed motor switch on the extraction unit - Not stocked in the UK took nearly 2 weeks to arrive and when it did - it did not match the terminals on the old, and all their wring diagrams are in Austrian - I had red / yellow and black and the book said - br, gr, sw. It took nearly a day and several engineers to tell me what to do. - This is basic stuff, and there was no understanding at their end that without extraction my workshop could not function, and had not for nearly 2 weeks
Nov 11th, 2022

Felt very welcome. Very nice people. Good service all around
Dec 13th, 2021

Dec 4th, 2021