ADR Aviation

Abysmal. I made what should be a relatively straightforward claim for compensation after the airline cancelled our flights at short notice. What was meant to take 2 days for an initial assessment took 11 days and a chaser message. The ADR scheme rules state that a determination should be made within 90 days. AviationADR took 140 days for a response... requesting further information... that had already been provided. We are now approaching 200 days. I've asked repeatedly for a timeline on a determination, only to be given placeholder messages describing "high volumes of claims" and that "We will issue a decision on your claim shortly, and we thank you for your continued patience in the meantime". As others have said, raising a small claim would have been less hassle. The dashboard is also awful and doesn't work on mobile.
May 2nd, 2023

1 Year since we are trying to get our compensation... No results.
Apr 30th, 2023

Took a while, started a claim in September and finally got my money today, does what it says on the tin just takes a little while.
Apr 22nd, 2023

Waste of time, suspect theyre overworked as my case shouldve been clear cut. However they sided with the airline and needed to be chased to even get a response, despite advised timelines.
Apr 17th, 2023

Extremely Beastly, unprofessional and lazy company. They are on the side of Airlines. It took them over 4 months to make a decision and only after we contacted them directly. The interesting fact, they had all clear evidence confirming that Easy Jet made all passengers sit on board for over 4 hrs. Nothing related to French strike. Adr aviation was able to TWIST all evidence and make decision in Easy Jet favour by stating it was a FRENCH STRIKE in Spain. And it was days after strike was over. Shame on the company and hope they will be off the market.
Apr 15th, 2023