Franklins Solicitors LLP

I used Franklins in Northampton to revise my will and was dealt with by Shakira. I found Shakira to be very friendly, professional, helpful and knowledgeable. I had no issues with the service provided and will definitely use this company again if needed.
May 1st, 2023

I had the worst experience you could imagine with this law firm. It was a family law matter and from having senior partners tell me I just want to get this off my desk to being passed around with no less than FIVE different solicitors taking over the case during one year. There was no consistency or continuity and on top of everything I felt they did wrong which is a very long list, they also overcharged and charged multiple times for the same work, as yet (even after admitting the overcharging) they have not reimbursed me. I made a formal complaint about all of this and as per their own company procedures this should have been dealt with or responded to in 30 days, it has been seven months of excuses for not getting back to me. I advise against using this firm, they are expensive unorganised and disrespectful. If I could say more and give a lower rating I would. I am now filing a formal complaint with the legal ombudsman. I had a horrible experience and want to warn others so they dont have to spend thousands for the same outcome. Lastly, once I fired them and engaged another firm my case proceeded smoothly and I won as I ended up with exactly the outcome I had proposed and fought for. I wish I had not chosen Franklins to represent me in the beginning.
Apr 27th, 2023

From the moment I reached out to Franklin's through to the conclusion of the agreement everything was simple, clear and a pleasure to work through. What could have been a potentially challenging and difficult situation was turned into a positive experience due to the expertise and friendliness of Sara and her team.
Apr 2nd, 2023

We saw Shakira to make our wills and she very helpful in making sure we where doing everything right. I have used Franklins a few times in the past and wouldn't use anyone else
Apr 1st, 2023

Helped me with my redundancy settlement. All done efficiently in a friendly manner, left no stone unturned. Would use this Solicitor if needed again.
Mar 31st, 2023