Mercedes-Benz Finance

Apr 30th, 2023

Took balloon payment twice 10 days plus apart will only receive refund 10/14 days from today totally unacceptable yet they trot out the same excuses as a Mickey Mouse company Systems Systems plus no person in authority available to talk to MB TAKE OWNERSHIP OF MISTAKE and deal with and make remittance within 48 hrs
Apr 9th, 2023

Absolutely awful customer service, I purchased a brand new Mercedes in October and it has been with the garage twice for a total of six weeks. Raised a complaint and after 7 weeks, multiple phone calls, they have still not assigned anyone to investigate. No managers to speak to, we have 10 Mercedes in the family and we will not buy another. Ive now referred my complaint to the financial ombudsman. Just appalling service, avoid at all cost!
Apr 3rd, 2023

Absolutely disgusted. Car paid off totally one month ago and they have just taken a payment. Now I will have to take time out of my day to tell them how to correctly deal with their administration whilst asking for me money back. This is literally theft!
Mar 30th, 2023

Mercedes Finance need to get their house in order. When you ring explaining your end of agreement intentions, do not then issue letters demanding to know your intentions. Additionally when your car's traded in to a Mercedes dealer, do not then issue letters arriving a week later demanding payment to settlement of the agreement when it has been paid. Do not rely upon issuing automated letters, check first. Totally unsatisfactory.
Mar 14th, 2023