HSBC

Absolutely shocking experience with HSBC, causing constant frustrations, it's the worse customer service 8vr ever experienced and the problem has still not been resolved despite being told the complaints department will be in contact in 48hrs 5 times... Since covid customer services has deteriorated across many organisations and it's completely lost the care to actually help their customers..... Too many computer generated services It clearly says they have until the 17th Nov, and today is the 22nd and have not even receive a courtesy call for an explanation and every time you call the generated message say there is a 10 minute delay... But it's actually 1 hour to get through, so you can't even call to speak to someone because you don't have time to wait that long... Message from the online chat I can see your query is about the complaint related to the Balance transfer. Both were raised and being investigated at the moment. The balance transfer details have been passed on and our Disputes team who will contact you within 10 working days (excluding weekends and holidays). Today is the 8th working day and they have until 17Nov2022. The complaint has been raised for investigation. We respond to complaints as soon as we can although it can sometimes take up to eight weeks for the full resolution (each complaint will be viewed on a case to case basis). Rest assured that well keep you updated and if we think it will take that long, well let you know. Will there be anything else that I can check or do for you today? Up to 8 weeks to resolve an issue is an absolute joke, as the delay in this is having an effect on my Experian credit report which is not acceptable, and they say rest assured we will keep you updated.... Not once have I been updated
Dec 3rd, 2022

I seldom write review but this one is something a must. My wife and I encountered fair amount of the bank's own inconsistence issues. The bank's hotline CS are simply unhelpful and time-wasting. We have to drive a long way to this branch fixing them. Big thanks for the wonderful help from stars like Lai, and very few others, who can apprehend and rectify this quickly. Great job to the great frontline client-listener who demonstrated their professionalism saving the banks' good virtue. That means far more than the money itself.
Feb 8th, 2023

Queue in this place to speak with someone is ridiculous, 2 staff members were sitting at a desk not assisting anyone, one lady was assisting people but she was there with one person for the entire time I was there. After 20 minutes of standing in a queue I gave up as there was still 6 people ahead of me. Very dissatisfied with this branch. Never had this issue in my old branch.
Dec 27th, 2022

I went into the branch for assistance. The older gentleman on the front desk was 0 help. Kept repeating himself and was no assistance. Smirking at me in a high stress situation. I already have another bank account and will now be moving my direct debits to the other account and closing my HSBC account. Poor customer service does not pay
Dec 20th, 2022

Absolutely shocking people queued for over a hour to get in and then once there they turned people away because of the wait why not say before rude and a absolute joke avoid Update Came back this weekend on opening still waiting plenty of stayy walking around not even seeing customer and the que is a joke to then be told to then sit and wait again .....
Nov 1st, 2022