Merchant Street Surgery

The worst GP in london, at the reception there are incompetent people, you talk to one and he tells you one thing, you talk to another and he tells you another thing. the doctors are good, but please put competent people to work.. really incompetent
Apr 18th, 2023

Worst experience. It's really embarrassing that nobody was able to help me in this place. They also advised me completely wrong numbers and addresses. I don't recommend this place.
Feb 6th, 2023

I even wanted to change GP surgery's due to the lack of professionalism this GP surgery has especially coming from the receptionists. I was supposed to have a telephone call which they even booked me for over a week after a doctor messaged me to book an appointment. Only for the day to come and they do not even contact me! I have been waiting on the phone for exactly 57 minutes and 52 second apparently 'First in the queue'. They always do this then cut the phone off! Merchant street surgery you cannot message a patient to discuss their results and fail to take this seriously. This could be life changing results i am waiting for that could be a matter of minutes that could be used to improve my health. You can not play with people's anxiety. This is so unprofessional and i am so disappointed because i have been with this GP since i was a baby.
Feb 3rd, 2023

Terrible service, only needed a precription, booked a call, and they give me the wrong time and then when I call on the time i was meant to have my appopintment they say i can not be seen, poor service from your employee Shalina khan who gave me the wrong time, how can they get such a simple thing wrong for god sake. What has this place come too.
Jan 7th, 2023

Normally all negative posts from the people moaning below so thought Id add a positive for a change ! Never had such a positive experience with the LOVELIEST receptionist today, who helped reinstate me after an online mix-up with the help of a very nice gentleman at the reception. Also it has been so easy to get an appointment! As long as you call up with a sensible appropriate issue (as opposed to say something you can just go to the pharmacy for), I have been seen same day or within a couple of days, lots of available staff on hand (male and female) to help and see. Practice nurse has been absolutely kind and patient when Ive seen her, even when I was late to her appointment she rearranged me because I was an upset mess for being so late. Very much appreciate the communicative and kind manner of all the staff, and their role in helping keep me safe and well. Very rare to find a gem of a practice like this - keep doing what youre doing!
Jan 30th, 2023