Housing Options Service

When I called the number, the person who answered clearly sounded like he was just woken up from sleep and his speech was hard to understand. I don't know what devices or phones they are using, but it did not have clear sound, as they were also losing signal. I'm potentially an undiagnosed Autistic with depression and suicidal ideation and having someone absolutely not care at all, when it is their job to help people, it is incredibly demoralising and it made me lose all faith and trust in this service from the get go. When I had an appointment on the phone the next day, I was experiencing very similar thing, but this time with a different person. I would constantly hear them *sigh* really close to the phone, which makes me really uncomfortable as I have sensitivity to certain sounds. It gave me the impression that they are very apathetic purely by the way they speak. They would also speak in a mocking way giving me the impression that I am bad at speaking English, when in reality it is their bad service and me being in distress as well as having communication difficulties due to my Autism. When I was asked certain questions that I could not hear, I noticed how the person purposefully mumbled a question in a mocking way, I simply answered I don't understand what you are saying. I also managed to hear them giggle giving me the impression that they would make fun of me to other colleagues. Then they muted the call for a brief moment. I was asked if I have any mental health issues as well as physical health issues, but how am I supposed to answer if I don't have a liable diagnosis and assessments being done on me when the NHS has outrageous waiting times on their waiting lists. Even when I was referred to a psychoanalysis in January-February 2020, I was told that I am not that serious of a case after the assessment and was simply referred to yet another apathetic person who could just do a diagnostic assessment for depression and offer contacts to support groups. Absolutely useless... I believe that the people working there are just there for the wage and nothing else. I'm better off speaking to Sematarians or some kind of crisis line. Sent to an Emergency in a hospital or a psychiatric hospital... I have no idea. I have no idea what will happen to me. Maybe I'd decide to jump off somewhere, at least it will be better than living in despair.
Oct 22nd, 2022

A lady called Eniko was extremely helpful, sensitive and professional when dealing with my case. Im thankful for her help and took time to write a review because of how much of a weight has been lifted off my shoulder. Many thanks.
Oct 18th, 2022

Not fit for purpose. Mayor Luthfur Rahman needs to tackle Tower Hamlets services because they are shockingly poor. The admin staff are just lazy and love back logs. Use anything and everything as an excuse
Aug 11th, 2022

Entire housing service needs a check.
Aug 4th, 2022

Not helpful at all, not a care in the word is given if you are homeless, I reached out to them when I was in the verge of being homeless with less than a week to go, I was told come back when you are homeless, I was shocked, they want you to be on the street before they can offer any help, disgusting. This borough is made up of working class people who make it what it is, those who have money already bough the houses they were in, leavig the poor in the gutter, the council refuses to do anything in regards to private rent, its currently 1400 -1600 for a 1/2 bed flat, you would have to be making 50/60k a year to afford that with all the bills and expense. Do better. If you can't offer housing at least make it so it's affordable for everyone. But that wouldn't happen would it, it would be too easy for the poor.
Jul 24th, 2022