Radstock Home Improvements

If you don't know who I am, how did you know where to send threatening messages on private ? This is not defaimation, it is the painfull, honest truth about my experience as a customer of yours. The truth hearts ! If you don't take action to my complain I will not stop. I will add pictures of the trail of issues I am frustated about Good afternoon Stuart, Please, please reply to my email. I am tired to chase you for something you promised to come and finish. Please bring the right parts for the front door as promised and use your integrity to discuss all the other issues that I have raised with you for the past 2 years or more . Its been over 4 months waiting for the front door parts. Four months ago you came with the wrong size parts and never returned as promised.I have waited for the wrong parts few months as well. Please put yourself in our shoes and treat us the way you would like to be treated. Hope to hear from you soon Regards Simona K. PS I have 10 years warranty that you have been ignoring
Oct 17th, 2022

May 18th, 2022

Arranged for replacement french doors to be fitted. Initially Stuart was very helpful and up until day of fitting extremely happy. After fitting noticed damage to our tumble dryer - Stuart denied any liability after contact. Contacted further as noticed a fault with the doors, tried emailing and calling to chase - eventually Stuarts Wife answered and accuses me of harassment. Is harassment classed as a few emails and calls trying to arrange them to come back and put right the faulty work? Following Covid19 restrictions, chased again. Advised of a AM appointment - when calling at 12:30pm to find out why no-one had arrived Stuarts Wife starts on me again and accuses me of having a problem and never known a customer like you. This was purely from a polite call chasing why no-one arrived when agreed. Doors eventually adjusted by a friendly worker. I can happy say Id rather pay double and give business to any other company rather than use this company ever again. Avoid unless you want to be ignore, accused and have to regularly chase...
Sep 25th, 2020

Recently had a new door fitted. Done to a great standard and very tidy while working. The door hinges needed adjusting 2 weeks later (which is nothing unusual) and he was there to sort it less than 12 hours after sending an email. Great service.
Sep 6th, 2020

Ordered a composite door, Supplied very quickly, quality excellent , went out of his way to find exactly what I wanted and workmanship was excellent, very professional, and would recommend to anyone, can't say the same about DL windows who supplied my windows, wish I had found RHL before getting them from DL , as would have been a lot happier.
Nov 15th, 2016