Costa Coffee

Food : 4/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 10th, 2023

The lady at the till was extremely rude. Told me off for approaching the counter when the gentleman in front of me stepped away, I hadn't realised he was coming back. Her words were 'excuse me, can you not see I'm not done serving this gentleman?" - well I couldn't because he had stepped away - and then told me to "go stand over there until I'm done." Most unpleasant employee, didn't seem to understand the concept of customer service. Ruined my experience at Costa, usually one of my favourite coffee shops. Just because it's located in a rest stop and may not have a lot of repeat customers is no excuse for being rude.
Feb 19th, 2023

Service : 5/5 | Atmosphere : 3/5 More
Feb 18th, 2023

Very good Costa at every hour of the day, drinks, food and service to brand standard. I visited at 11pm and 11am and the staff were friendly and everything was made properly
Oct 1st, 2022

Witnessed a really lovely moment today when the barista Josh helped a lady choose a gluten free sandwich and cake. The lady was walking with a stick and said she wouldnt be able to carry her coffee to the car so would do without and just take the sandwich and cake, but josh very kindly offered to do this for her. Nothing was too much for him and he was very patient when helping her make her choices at the counter. Always good service at the main coffee shop in scotch corner services but this was above and beyond
Aug 11th, 2022