Hand2Hold Ltd

Shockingly incompetent. Failed to attend a scheduled visit (no call, nothing..) having been late or inconsistent on many other visits for a month or two. Manager was surprised to find out that multiple carers had been visiting my mum when the manager believed it had just been one. They then failed to correctly inform the council of the cancellation of service even though I was assured they would do so. Multiple phone calls (before and after cancellation) where they had the wrong contact number for other people in their care - on one occasion the carer was so dim she called back ten minutes later to ensure I definitely wasn't the named contact for someone else. Details passed to the information commissioner to ascertain why my mobile number is being share with carers who have had nothing to do with my mum's care. God help anyone being looked after by this shower.
Mar 18th, 2023

Hand2Hold have been looking after my parents for a year or two now. Never had a problem. All the people have been very nice. Great service
Apr 8th, 2022

My nan's carers neglected to report to our family that the cat was injured seriously until family saw the cat 2 days after it (nan has dementia would of been unable to do this herself) had been documented in the care notes the days prior. Hand2hold then refused to take accountability for the pain the animal was in the days after the injury. The cat had to be put down due to the pain, making my nan very low in mood for months afterwards.
Dec 10th, 2021