Stoneacre Middlesbrough

My car was in the body shop for repair at Middlesbrough branch after a non-fault accident. When I collected it, I discovered one area of damage had not been repaired so they've kept the car to do what they should've done in the first place. Avoid!!
Apr 22nd, 2023

Had a chat with their excellent ManagerToby who sorted out a great deal on an MG. He has a couple of pre facelift MG5 estates at stupid discounts if you are quick!
Apr 14th, 2023

My insurance put me through with these to get my car repaired they have had my car 6 and harlf weeks and no hire car was provided by them.
Apr 12th, 2023

I have not bought a new car for a long time and found the whole process a lot easier than I expected. The manager, Toby, gave me a lot of help and advice without being pushy and putting me under pressure to buy. I was given time and space to reflect and he was open and honest about the availability to supply my needs. Takie, a salesman, was equally informative and helpful. I would highly recommend the sales department. I have been to other garages and not had great experiences. Look forward to future dealings.
Apr 11th, 2023

Good afternoon This is the reason I gave you a one star rating: I waited two weeks from the original date of taking my car in for repairs, as the courtesy car had not been returned by a customer. I said that I would continue using my own vehicle until the courtesy car became available. When my car was written off by the insurance company I called in to the Middlesbrough depot to transfer my personal belongings and roof bars from my car into the courtesy car. As I was doing so, the body shop supervisor came over to me and asked what I was doing. I explained the situation to him, but he refused to let me offsite again with the courtesy car. I told him that I lived in Whitby, which is over 30 miles from Middlesbrough, and that I hadn't a way to take my personal belongings with me. He replied that another customer needed the courtesy car. I then told him that I waited two weeks, yet he wasn't letting me take my things and bring it the following day, on the Saturday morning. He still refused, and suggested he would sign a release note for my own car, which would have meant driving without a valid MOT. I refused. I then had to take a taxi to the train station which cost me 5, and a train ticket for the Las train to Whitby at 6.10 pm at a further cost of 8. It was almost 8pm by the time I arrived home. I had to borrow a friend's car the next day to collect my belongings, and the courtesy car was still where I'd left it - unwashed. So much for a customer needing it! Following my experience, I will never recommend Stoneacre to anyone, even though prior to this terrible customer service I had previously spoken with Mark the supervisor, telling him how efficient his guys had been with the mot. Personally, I got the impression that he wasn't happy that I had cancelled the work on my car following the failed MOT.
Apr 23rd, 2023