Cream and Browns Florist

Such a shame to have to write such a disappointing post but after trying to resolve this with the company and being ignored I wanted to share my experience in hope that others dont have to go through the same thing. I called the florist and asked if they could turn a military badge into flowers for a funeral- to which I was told yes they could. However, what we actually recieved on the day was not what I was told I would receive. In fact there wasnt one flower in sight! Instead we recieved a tray covered in leaves with a printed/laminated image of the badge on top. Very disappointed considering I went into a lot of detail on the phone about what it was I wanted. We didnt see the flowers until the morning of the funeral and this is the last thing we needed to happen. I have messages on a number of occasions. The last had apologised and took full responsibility however refuses to pay a refund and turned to starting to egnore me. Absolutely shocking behaviour and even worse customer service.
Dec 2nd, 2022

I ordered an arrangement online from Canada for family in Middlesbrough. This was the second order I made this month from Cream and Browns Florist. Both arrangements are beautiful and my family loved them. This is a great local business that accepts international online orders. They are professional, dependable and very talented. I am glad I found this little gem of a shop. Thanks very much again for your awesome work! I would recommend them highly!
Nov 21st, 2022

I ordered flowers from the USA for a friend in Middlesbrough and I could not be happier with this service. The bouquets were BEAUTIFUL and customer care was top-notch
Mar 24th, 2022

I have to say I'm very disappointed with the 35 bouquet. I ordered it Tuesday, it was delivered Wednesday and now its Friday...it's looking sad and not great. I phoned the store to be brushed off with fill the water, cut the stems...after 2 days ? And not 2 full days at that ! Customer service leaves a lot to be desired as does the quality and quantity of the bouquet. I will not use them again unfortunately. What was a Thank-you to wonderful friends has ended up as a sad experience.
Mar 11th, 2022

Ordered some flowers from here recently and the quality was shockingly poor. A lot of greenery and not enough flower for the price that was paid. Very poor and abusive customer service. I would never recommend this place to anybody.
Feb 26th, 2022