North Star Sanctum

Apr 19th, 2023

Rooms: The rooms in each lodge are individually styled, so nothing is the same. Very clean and tidy site. The hot tub just outside one of the bedrooms is a great touch, especially when you want to relax after a long walk with the dogs.
Feb 13th, 2023

Feb 8th, 2023

We chose North Star Sanctum for a short break after a chaotic Christmas. Only 20 mins away from home but we could have been anywhere in the UK countryside. The park on arrival is immaculate and the little lodges are perfect for 2. Very clean and well presented nicely decorated and furnished to a good standard, comfortable furniture and a good night's sleep on a thick comfy bed. Hottubs are always needed on lodge breaks and sat in a nice hot tub on a night looking at all the stars with my wife is what I look forward to most. (it was very cold at night and the temperature of hottub did drop but is to be expected, got cold/got out put lid on warmed up got back in lol) The little touches that the owners here make are really appreciated, (not many other owners will go to these lengths and we have been to countless lodges around the UK) a lovely bottle of prosecco chilled in the fridge and a lovely gift wrapped cake. Tea, coffee, milk ect and almost anything else you would need for a little break away. Thank you Simon and family for a lovely weekend away. 5* all the way.. Paul & Julie
Jan 26th, 2023

This is the first time I have had to leave a log cabin early, we was due to check out 05/12/22 but unfortunately had to leave a day early. Firstly the lodges are very well decorated and very clean but the issues we had just made our stay not very comfortable. One of the main issues we had was the heating, and lack of it, when we arrived the heating had not even been put on and the lodge was absolutely freezing we had to put the oven on to heat the place up which is ridiculous, personally if you know you have a booking surely you would put the heating on and hour before arrival. Also the heating seemed to be on some kind of timer which just switched it off when we was asleep so unfortunately we would wake up freezing, it also seemed to lock us out of the heating sometimes, we also found that the hot tub was locked at a set temperature so we couldnt even turn that up. The other issue we had was the bed and sofa though very athletically pleasing it was just not comfortable, the bed was rock hard and thats not even an understatement, and the sofa was the same and extremely small for 2 people. Also as stated on the hoseasons website there was no washing machine and no tumble dryer which was a big let down as we wanted to wash the towels etc. It also states there would be herbs and spices and recipes to match the Moroccan theme, none of these were unfortunately provided. Also as stated on hoseasons a smart tv is in the bedroom this was not the case there was no tv in the bedroom just the living room. And this was the response from the owner: This is a very disappointing read and not something I have seen before. For completeness I will refer to each of the points. I cannot understand the guest comment regarding heating. Late on Sunday afternoon I received a text message from the guest stating they had left the lodge as it was a beautiful lodge but not for them, the heating kept going off and the bed uncomfortable (nothing else). I checked the heating remotely when I received this message and it was 23 degrees C in there and the heating was on. The thermostats are adjustable by the guest within a range from 5-24 degrees. Instructions on how the thermostat works are in the welcome pack. The heating was on when they arrived late on Friday. At no time where they ever locked out of adjusting the temperature of the lodge but they are prevented from accessing the settings (such as day, date, time, internet connection etc). The hot tub does have a partial lock function, again to prevent access to settings required to be maintained by the park management. The hot tubs are set to 38- 39 degrees C and maintain this temperature during normal use. It is not recommended to exceed this temperature for user safety. I have not received any other comments about the 2 seater sofa in this lodge and the other lodges I have with the same sofa so cannot accept these comments. There is also an armchair so the seating provision is more than sufficient for two people. Similarly I have not received any comments about the comfort of this bed and there is a thick topper on the mattress. Again, this same mattress is in all my lodges without adverse comments.There is a washer and dryer available on site but it is centralised and not within the lodge. I accept spices were not provided unfortunately these kept checking out with various guests!) but there are recipes. On reflection I suggest we remove the listing wording around this feature as, although it has not bothered any other guest as far as I am aware, if it is listed it should be provided. I do accept the Hoseason listing describes a TV in the bedroom and there isnt one. We should amend the description. Having said all this I do not consider many of the comments to be realistic and all of them could have been rectified, immediately, by contracting me. I personally checked the guest in on Friday, when I specifically said if there is anything else I could do, please contact me. I was on site all weekend
Jan 2nd, 2023