Easier Home Improvements

We paid a deposit of 2403 on 8th March, 2022, for a resin driveway. The Contract stated that the work would be carried out within 12 months although we were promised a date in early June. This was put back to late June, then late July and then to "towards the end of summer". We have sent several emails, have had the phone put down on us and have sent a registered letter to them but have not heard from them since 27th July, 2022. The 12 month period has now expired and so they are in breach of Contract. We have now had to resort to legal proceedings to recover our deposit. Service: Driveway or walkway paving
Mar 15th, 2023

This company did a shoddy job of my driveway which sagged badly only 9 months after installation. They admitted the base was not put in correctly which was the cause. They then offered to come back and make good, but after giving them a deadline to give a firm date and to outline repairs, they failed to do so, which turned out to be just empty promises. Had to get Trading Standards involved. Very disappointing and unprofessional. Avoid this company. Service: Driveway landscaping
Nov 29th, 2022

Dec 26th, 2021

Very disappointed with response to complaint of unsatisfactory finish to our composite decking. Installed December 2020. Fitter visited us August 2021 and advised alterations were required. We then contacted them in October 2021 having not heard anymore from them. Their reply wasthought issues were sorted. In November 2021 was emailed stating our issues are within their acceptable tolerances. We are now going through Trading Standards to resolve. Avoid this company!
Oct 13th, 2021

The summary is you cant trust this company, they lied to me, they owe me money and I feel foolish for trusting them. They dont answer calls, dont return voicemails and dont respond to emails. Back in Apr-21 I placed an order and paid a deposit for a resin path and resin patio area as well as new gate and fence. Hoped to have it done for the summer but had zero communication from Easier unless I chased to get an update. I was told there was a global shortage of resin and agreed to have the ground work done in preparation for when the resin became available. In Oct-21 we had the gate and fence installed and ground works prepared, I paid a further instalment. The guys doing the ground work were great but the composite fence and gate had missing parts and not fully finished. I was advised on multiple times the parts were ordered but they still havent resolved the issue to date. Around Apr-22 after multiple ignored calls and emails I found out that resin was available but they admitted I wasnt a priority customer as the cost of the aggregates and resin had gone up to be higher than the remaining balance I had to pay. I spoke with Anthony and we agreed that to speed the process up and actually get the resin installed for the summer I would pay the supplier direct and Easier would pay me back the surplus in instalments as they wouldnt expect a customer to pay more than what was originally agreed. I had this on email and face to face. I was led to believe it was cash flow issues post covid but now I assume I was just scammed as Ive never been refunded. Finally got the resin installed on a Saturday in Jun-22. Felt like it was rushed as they had another job to get to the same day, resin stains were left on some of the brick edging which was disappointing. Finally have a path and patio that I can use but it wasnt worth the stress and I would not recommend the company. Im writing this so other potential customers know to expect that they may end up financially out of pocket with an unfinished product and no communication from an untrustworthy company. Service: Driveway or walkway paving
Nov 19th, 2022