Dual Pumps Ltd

Experienced a loss of pressure on my Slipstream Pro20 pressure washer. Called for troubleshooting support. Help was at hand but unfortunately could not resolve. Drove to Dual Pumps thr next morning arriving 8:30 when they opened. Without quibble, parts exchanged, tests complete and under 2 hrs later I was on my way and able to finish a big job from the day before. SID was fantastic. Simply excellent.
Mar 30th, 2023

Matthew, very helpful friendly and knowledgeable. Top team Regards Martin
Feb 28th, 2023

Just want to say thank you to the people at dual pumps. They really did go that extra mile to help me out with the delivery of my item. Thank you so much joey and all your other colleagues that helped me. Great service and customer support service. I would definitely recommend this company.
Feb 11th, 2022

Dec 30th, 2021

Completely useless. First of all, this company could have asked where to leave the package if I wasnt home at point of sale, and pass this info on to the courier. I received a text from DPD to give the driver instructions, AFTER HE HAD ALREADY BEEN. Instead of leaving the parcel with a neighbour or placing it somewhere safe, they take it to a drop shop which is not fit for purpose, an understaffed Morrisons that had a queue of 14 people waiting for parcels. I did not have time to wait. The parcel then gets returned to the sender after only 5 days. Pumps and pressure asked me to pay again to have it redelivered. A simple instruction box on the payment page of their website would save a lot of problems! I receive 8-12 parcels for my business every week. This is the first time one has been redirected! Its also the first (and last) time Ive purchased anything from Pumps and Pressure. The most annoying thing about this is, the items purchased were small enough to post through a small letterbox! I am now without the items and I lost the shipping fee. Ill just stick to buying on eBay, more reliable! Poor customer service and poor communication from them and the courier. No emails were sent to track my package, only delayed texts!
Aug 25th, 2021