NatWest

Absolutely hopeless since the counter was removed. Everything more complicated than a cash/cheque deposit is dealt with by (at most) two members of staff, and there's always a queue and a long wait.
Mar 23rd, 2019

Excellent bank most helpful, pleasant staff
Apr 23rd, 2023

Opened an account a few days ago. Been struggling to get onto my online banking. Keep calling, takes agest to speak to a real person, then the phone cuts off before speaking to anyone! Just managed to speak to someone and call cuts off before I got the help I needed!
Nov 24th, 2022

Shocking. Can not speak to a person on the phone - going round and round with the digital questioning to finally being passed over to speak to a person but to listening to music only to be cut off in seconds. Two attempts at this. Terrible way to encourage someone who is considering to open a bank account. The trouble is in this cashless society everyone needs a bank account. We need them - so they can treat us like fodder. By the way I had to give the one star in order to post otherwise the option to post remained greyed out. Shocking.
Aug 12th, 2022

Nov 21st, 2019