Direct Group Yorkshire Ltd

Positive: Professionalism
Sep 8th, 2021

Absolutely awful service from this company. After chasing them several times they booked a visit to our development. Gave me a 3 hour window for them to work with when I asked for a more specific time they ignored me. Waited in and they didnt turn up! Then had the nerve to say I should of chased them to see if they were coming even though Im paying for a service. Woman in the office is rude and has zero customer service skills and when she hung up on me Ryan rang me back to shout some more down the phone. Giving completely different excuses to what the woman in the office had. Avoid at all costs. Only care about ripping people off.
Feb 12th, 2020

Critical: Professionalism, Responsiveness
Sep 16th, 2019

I can not speak highly enough about the service from DGYL and especially Ryan. He visited the property the same day and identified the issue after a thorough inspection. The point of entry was secured as well as making sure the rodent was removed from the property as quickly as possible. This was all after being robbed of over 300 from a pest control company called ERG (please avoid!) for a 10 minute visit and only the placement of poison. Thank you Ryan and all at DGYL.
Mar 3rd, 2019

Dont think Ryan could have had a more anxious client than me! but he went above and beyond to explain everything he was doing and was extrememlty thorough, professional and caring. Hes made what is a pretty horrible experience bearable and were very grateful. Thank you Ryan
Feb 15th, 2019