Luxair Cooker Hoods Limited

A terrible experience as a trade customer. First time ordering from Luxair and instead if paying an excessive 100 on an express delivery for an item worth a few hundred, I opted for a delivery which stated "up to 14 days". As a business owner myself, I know where items are across my supply chain but calling this company after a week for an update so I can plan the week ahead across multiple projects, the lady (rudely) regurgitated "up to 14 days". No further indication to enable another business to organise themselves. Explains why they are highly unorganised themselves. Will be staying away from them where ever possible.
Apr 27th, 2023

We had a lovely kitchen project. Luxair delivered hood in time and gave useful advice. Happy with the service and the product itself. We will use them again!
Nov 9th, 2022

Working perfectly. Great look and price. Remote control is a nice plus
Jul 14th, 2022

Very poor service. Do not waste money on the site survey. They dont look at anything and just say theyll only replace like for like. In response to Luxair, we had a site survey a few months back booked under my partners name. I dont need you to investigate further, we did try to have a conversation with you after the event but to no avail. This is a review so that people know to do a bit more research before parting with a considerable amount of money. I totally understand why you charge so much, your engineer is travelling a long way across the country to do these surveys. However if you can just look at a room without any tools or investigating further, then perhaps you could look at the pictures you were provided prior to booking and save potential customers 70.
Feb 3rd, 2023

Bought the stainless steel Lusso 120 cm canopy hood for over 800, despite there being several other cost-effective options available on the market. It is a fingerprint magnet and is horrendous to clean. So much so that when the office manager saw pictures of the hood, she immediately jumped to the conclusion that it was scratched and dented!! She then patronised us even further by explaining how stainless steel works! Currently involved in a nightmare process trying to swap it for another one, despite raising the issue with them within 24 hours of delivery. If this is the quality of customer support and service from sales, I shudder to think what they will be like if there are any issues with the item. Also, they insist on 20 cm ducting (not industry standard), yet dont stock this themselves. None of the products are British made either.
Jul 14th, 2022