The Letting Centre

Looking through the other reviews, the fact that tenants have given one star reviews and landlords give five star reviews is indicative of my own experience. I would thoroughly recommend tenants unfortunate enough to rent from this agency to use the Dispute Resolution Service to challenge any deposit deductions that you don't think are justified. Checkout fees, in particular, have been outlawed and should never apply. Also, take note of the manner in which the owner responds to critical reviews and consider whether this is somebody you would want to be renting from. Hopefully a similar response will appear under my review to prove my point.
Jun 30th, 2022

Really helpful and efficient company. Everyone in the team goes out of their way to make your life easier!
Apr 18th, 2022

An absolutely brilliant team who rented out our property whilst we were abroad for several years. Whether it was finding new tenants, sending an electrician or providing us with informative updates - each and every member of the team was always a delight to work with and very thorough. We trusted them implicitly with our family home. Highly recommended!
Feb 5th, 2022

The Letting Centre and all who work there are fantastic, they always go above and beyond what is expected and I could not be happier with the service I have received. I believe a sixth star should be provided for this situation!
Dec 23rd, 2021

Incredibly rude staff and they will charge you a checkout fee despite me never having agreed to that since it's not in the contract . They will also try to charge you for normal wear and tear and to improve the property for the next tenant. Had to open a dispute with the deposit scheme to get them to drop the checkout fee and reduce the money they tried to steal from my deposit for normal wear and tear. Awful experience, worst one in the area. Not sure why my previous review was deleted, suggests they might have gotten more negative reviews they somehow got deleted. Take photos of EVERYTHING before you move your stuff in. Literally every stain on carpets, scratches to door posts, the state of the garden. This agency will try to scam you out of your money and deposit. This seems a tactic to generate more income, just trying it with tenants to see which ones don't want any hassle. Do not be intimidated by this agency. Prepare a list of all defects when you move in and send to the agency, including photos as well. They have no leg to stand on and it's worth it to open a dispute with the deposit scheme. I'm a very experienced renter and this agency is by far the worst. The landlord was very friendly but didn't seem to care the agency they hired ripped off their tenants. This is not a mistaken identity, I have lived at a property let by The Letting Centre in Melbourn (Cambridge). Seems like an attempt to deflect criticism of this awful business. Seems like they are stealing from other tenants too.
Jun 23rd, 2022