Mill Farm Sports Village

Apr 15th, 2023

Feb 8th, 2023

Very disappointing, leave hospitality to the professionals- like the football Arrival was difficult with no designated hotel parking or drop off we had to park at the end of the stadium car park and walk halfway around the ground with our luggage in the wet and cold. At reception we were given our key and sent on our way. As the reception was hoping to eat lunch. Management should allow for breaks for staff . Not the greeting you would expect from a quality hotel. The room had a great view of the football pitch, we did wonder if the window had privacy glass, we hoped it did. In the room there was no coat hook to hang our wet things so they had to go in the cupboard- damp - no radiators in the room - just air-con. No luggage rack to unpack our things,Also The fridge wasnt working and there was no complimentary milk for tea and coffee as suggested. The design and installation quality of the fittings was very poor, gaps in the flooring and damage to the veneer surfaces, shower levels are all off, so water leaked all over the floor. Breakfast service was very poor. The buffet selection was minimal with a couple of crusty pastries, dried out, uncovered meats and cheeses with over ripe fruit. There was no sanitiser available. Coffee was just like the club, disappointing and weak. Tables werent pre set so the single staff member was unnecessarily running back and forth with each item. A tray would be useful or the table pre set. Overall a poor experience compared to quality hotels of the same price mark. Wont be rushing to stay again.
Feb 3rd, 2023

Jan 11th, 2023

Dec 3rd, 2022