Derby House

Critical: Communication, Professionalism
Mar 24th, 2022

Absolutely terrible service. I made an order on 29th November, had an email confirmation to say this would be delivered by 16th December. I only realised it hadnt arrived on 24th December when wrapping presents, so I called to chase, cut off once but after an hour I got through. Was told one item was out of stock and they were waiting for stock to come back in, and were hopefully of a delivered imminently. Was told they couldnt dispatch the items in stock separately. Tried to call again on 8th Jan as still no delivery, cut off again so emailed. Finally had a response on 13th Jan to say now other items are out of stock! This business is a complete shambles, no stock control, terrible service, awful policies on not delivering items in stock (or at least saving the items which are in stock until the rest of my order came in). I will never deal with this company again.
Jan 27th, 2022

Critical: Communication
Dec 6th, 2021

Positive: Communication
Nov 26th, 2021

I have ordered a couple of times off Derby house. I picked up a light outdoor rug. I was aware it probably was going to tear as I only paid 45 for it. The rug did tear due to field bullying but I was surprised it didn't worsen and it will be easy to repair. The second time I ordered a fly rug and pure-flax for dogs. I really don't have anything bad to say about this company. I was afraid of the import tax after Brexit and customer service reassured me I would have nothing to pay on delivery, which I didn't. Also, orders always arrive before they are due to arrive and they always have a good selection of stock available. I will be buying off this site again :)
Oct 11th, 2021