C W Sellors Jewellers of Matlock

Wanted to get partner something for valentines day from a local seller :,) the girls in the shop were exceptionally helpful, they managed to email me a few options making my difficult task of buying for my partner a pleasant experience. Being able to draw upon their expert opinions and ideas most importantly got me the right result. Happy wife happy life. Thanks again for your help
Mar 7th, 2023

Thank you very much for the fantastic service this afternoon. Both Christina and Kate were amazing, very helpful and friendly as always. Always a pleasure to call in, could not be happier with the service. Many thanks.
Dec 12th, 2022

Very nice people
Nov 17th, 2022

The staff at Selllors are professional and caring. I have been a costumer for some years now and the service at the Matlock branch is perfect. Christina is always on hand to give her expert help with finding the perfect gift. I would always recommend the shop to family and friends.
Nov 14th, 2022

Avoid CW Sellors at all costs! A shocking business with an appalling lack of customer service. I have never left a complaint about any business, until now. I bought an expensive necklace online as a present for my partner and it was faulty when it arrived. I returned the necklace in person to the Bakewell store in January and had an email confirming it was received by head office. I then heard nothing so I politely messaged CW Sellors via WhatsApp, who claimed they would chase this for me. I then heard nothing again, so I politely messaged asking for a time frame for the refund. They then ignored my message and I had to email, they are now refusing a refund even though the Consumer Rights Act 2015 states I am eligible for a refund. I am extremely appalled by the lack of customer service and the audacity for the company to blatantly ignore the Consumer Rights Act. After this horrendous experience I shall not be purchasing from CW Sellors again. To anyone considering purchasing from CW Sellors, I would not recommend them unless you want to be ignored, have your money taken and your time wasted. There are plenty of other fantastic jewellers in surrounding areas which deliver far better quality and customer service. I will be taking legal action and it is completely unacceptable as a business to behave in this manner.
Apr 1st, 2023