BRM Motors

Apr 30th, 2023

Thanks David for servicing my car An honest and reliable guy
Mar 30th, 2023

They are great very honest and the service is fast and efficient! Lovely friendly helpful staff
Feb 17th, 2023

Critical: Professionalism, Punctuality, Quality, Value
Feb 13th, 2023

Unable to fix my car, though i paid close a huge amount of money, and i've been told that the mechanics simply 'don't have x-ray vision' so i cannot be refunded. See the below negative experiences: -AC filled- in less than a week not blowing cool air (was given warranties that the system holds gas fine). -after they replaced 4 tires, an awful sound started on the OSF wheel, and after having it checked 3 times, the manager said it must be the gearbox, as all the signs (and their previous experiences on this model) pointed to it. I said that I don't believe it, as it only happened after heavy breaking (the gearbox wasn't even engaged at times) so i paid 1270 pounds for it. In the process replacing the gearbox and the clutch they broke the brake fluid container (didn't even tell me about it and later ignored my complaint) and guess what- the clutch was slipping (it wasn't before) and the gears were imprecise. I went back (with a video to prove it) and they sort of fixed it (but they did not find any causes, so I wonder if my car is special. To be fair, they did manage to fix some problems, but even on these the agreed amount of money was not the same as the final one i had to pay (either they forgot to add parts or simply the part's price went up). At least on 2 occasions I was given a specific day to bring the car in and promised that it would be fixed and that was not the case. I do realise that mechanics are not magicians, but this has caused me great inconvenience and the garage appears to take more cars in than they can actually fix. I did not see any money refunded from the unneeded gearbox replacement and I still had to drive a car that at times sounded like it's falling apart. Instead, as a courtesy, my car has been cleaned inside and outside at a very high standard (something that would cost around 30 pounds). I will not express any personal opinion about the professionalism of the work done there, but considering the above there is no need to.
Dec 31st, 2022