Pret A Manger

I was in a rush this morning so i picked a quick sandwhich. What i thought i picked up was a BLT but it was in fact a PLT... Some mushroom subsitute apparently. Anyway, thats my fault but this wasnt the issue. The mushrooms were so burnt and dry it looked and tasted like i was eating ash. I went to check if all the PLT sandwhiches were like this or just mine and indeed i saw ash in all of the sandwhiches. I showed it to the lady at the counter hoping she would allow me to change the sandwhich but unfortunately she said this was normal.
Apr 8th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 4/5 More
Apr 29th, 2023

The best Pret I have ever been to. The staff are very friendly and the coffee is good. Well done.
Apr 22nd, 2023

Pret. Not much to add. Consistent and they brought back the bircher which is good. Prices have risen disproportionately though - not sure how much that has to do with the subscriptions. Eating less frequently
Apr 16th, 2023

I left in dismay, very sad but I have now read the reviews from other customers and can realise that they are probably like this in general. Been going to Pret a Manger for years to get both food and drinks. Always had a great experience but nothing like this branch. My experience: I ordered my drink when I was alone in the queue, one member of staff was cleaning, one chatting and somebody at the till. I checked with the till if the colleague was aware of the order and she turned to what I thought was to make the drink, instead looked around various cups that seemed to have been left behind and proceed to pour milk. I felt I was going to drink something that had been around for a while so when I mentioned to them I got an overreacted response and got asked several times how I want the drinks to be made? and that they are very busy. They became very agitated until they offered a fresh drink to which of course I accepted, other customers arrived to the till at this point as they kept raising their voice. While the drink was made, one of the employees proceeded to say to what appeared another customer how rude I was and that they were about to shout at me, all in Spanish thinking I could not understand (I was shocked but I speak the language so I responded) he then became more agitated and continued to create a scene and make remarks about accent when realised I could speak the language. (He didnt know if I could talk the language so remarks about accent were not even considered when he began to say untruthful facts to another customer) I kept saying I did not want to drink something that had been left around for I dont know how long and that I saw how the employee took a random cup to pour hot milk. It felt like they had been caught and got defensive about it, but I did not feel like being diminished and humiliated for raising a concern so I defended myself but it seemed the whole situation was about that.
Apr 8th, 2023