Brunsfield

We found the perfect apartment for us thanks to this agency ! A special thank to Kristy who have been amazing ! Super efficient, attentive and kind ! Wonderful work, congrats to this agency !
Oct 29th, 2022

Kristy is very helpful and enthusiastic, she assisted in letting our property and the feedback from all viewing was that she was amazing. Kristy did some fantastic market research to enable us to market the property at the right rate for viewings.
Oct 19th, 2022

The Graylands Estate is a mixture of commercial unit and residential houses and i really believe that we are treated as renters rather than home owners. The lack of communication or even courtesy beggars belief ! We have collectively reported Brunsfield for a breach of GDPR regulations for not sharing a video recording of the recent residents AGM. The most unprofessional service and people i have ever encountered. Nine months for a water bill when meter readings taken monthly ? I could go on and on but its so depressing . Avoid if possible .
Mar 21st, 2022

Positive: Professionalism, Quality, Responsiveness, Value
Mar 4th, 2022

Zero stars would be a better indication of feedback, unfortunately I am unable to do that. Brunsfield has made its way, to the worst company I have the miss fortune of dealing with. I wish I had a choice, but they are the appointed management company for the estate I live on. In my opinion, they LIE, we previously have been informed by email that their service charge would not increase by more than inflation. Yet next years budget, has an increase of 5% ? The excuse for this, is extra work, well that extra work comes from them not doing their job correctly and residents having to complain, so we are being charged extra for their failings. Clearly not the correct solution. Last years AGM we were promised that our 24 hour out of hours help line would be free for the coming 12 months, this years AGM we find they had actually removed the service, so another lie. We have not received water invoice from them for 9 months, when pushed on the matter we were given the same excuse as last year, that they are waiting on their own invoice from the water company. At the AGM they admitted knowing the charge per unit of water so there is no excuse not to issue a water invoice, some residents are working on tight budgets and would appreciate an invoice, even if it had to be estimated. There is no logical reason why this cant be done. Graylands estate is made up of approx. 30 business units and 20 residential, we have recently found out that one of the business units disposed of some hazardous waste, (in a shared business waste compound) Not the residents waste compound, which is separate, despite clear markings on the items giving a clue to who it was, Brunsfield decided to have this removed making no attempt to contact the perpetrators, this charge was then attempted to be hidden in the residents service charge, A very underhand, and dishonest practice. They are still being very cagey about answering any questions on this matter and most answers we do receive complete skirt around the issue and dont answer the question. I have also been having issues with a water leak into the property, a historic issue from 2018, Rahim Lalji who is dealing with this is trying to say its condensation, when its not, Work has previously been done to rectify this and the problem has returned, Rahim has used many delaying tactics, (in fact the last email I sent and even copied in his boss, who I suspect will try to answer comments on this review) has taken over 3 weeks to get a reply, more worryingly, he didnt even acknowledge or even respond to my request for information on their companys complaint procedures. Absolutely un professional and I will be making complaints to their governing trade bodies. As for the CCTV system they had installed, well thats not fit for purpose, It cant even record during a power cut! During a power cut we suffered deliberate damage to the entrance gate and the subsequent insurance claim excess and rise in premiums I am sure will be more than the cost would have been to have a power back up for the CCTV system. Cant believe a CCTV system would be installed with no back up! Generally, since Brunsfield took over management of the estate they have failed in many more aspects than I have time or words to write here, if they were employed directly by residents we would have sacked them a long time ago. If you want to receive a good honest reliable, professional service stay away from Brunsfield as they clearly from my experience cant supply it.
Jan 16th, 2022