Schoen Clinic Orthopaedic and Spinal Hospital London

Id like to raise a complaint with the senior management about my recent experience with Schoen - whats the best email address to reach out ? Thanks
Apr 16th, 2023

Made to wait an hour while they resolved an IT issue. Administration staff seemed very poorly organised. Very unhappy with their service
Mar 23rd, 2023

I had surgery here and the facilities are very new and sparkly and the hospital rooms could easily pass for a fancy hotel. Unfortunately, the client care was poor, post-op care was poor, the hospital admin lacked organisation. After surgery, I was the one who constantly had to chase the hospital for follow up appointments. I wouldnt recommend because I felt like a product in a factory assembly line. Very quick to operate on you and then just get rid of you with no follow up or care. Also very surprised to see another reviewer saying that they experienced a reaction to the anaesthesia because I had the same thing and it was just shrugged off.
Nov 18th, 2022

I wouldnt go there again. Booked a 30 minute consultation with a consultant. Although I was on time I waited about 30 minutes and then I was with the consultant less than 20 minutes. He hadnt even looked at my MRI in advance or read my notes. So spent 10 minutes explaining my situation. He looked at my MRI for less than a minute and did a very rushed physical examination less than 5 minutes. Was a total waste of my time. Then after I received notes and recommendations by email in a weird format which I could not open. I emailed telling the sender I cant open or read the notes. Completely ignored, so I withheld payment. They issued no reminder or written request, simply setting a very aggressive debt collection company on to me. So without a polite reminder to pay and WITHOUT giving the advice/medical report I was paying for. Set a debt collection company onto the patient who has not received the service he was supposed to be paying for. I shall now make a formal complaint to the regulator of private medical services and behave in equally aggressive manner.
Apr 23rd, 2023

I've had a cortisone injection into my spine. All people were very professional and kind!
Oct 20th, 2022