The Princess Grace Hospital part of HCA Healthcare UK

Apr 28th, 2023

After pulling an all-nighter for my assignments, my fingers turned blue, with pain and numbness in my arm. I was anxious but wanted to avoid A&E because I would be kept overnight. So, I decided to go to the urgent care center in case it wasn't anything serious; I didn't want to put my body through further stress. I felt vulnerable and wanted to be dealt with compassionately. Instead, I got a child in a doctor's coat, throwing tantrums which added to my anxiety. He was annoyed because I asked the receptionist when I would be seen (a patient who arrived after me was seen before me). The receptionist returned with this red-faced doctor. I did not appreciate his tone and body language. When I entered his room, he pointed at a chair and told me to "sit" I sat down before he said, "There is a reason why we see some patients before others." Appalled by how he spoke to me, I stared at him in disbelief, thinking, "I am paying for this." He looked at my notes, continued to talk to me with the same disdain, and said, "There are reasons why 111 would recommend going to A&E". His approach was aggressive, and I didn't appreciate it. He was also reluctant to write the condition's name on paper when he told me my suspected diagnosis. I thought it would be helpful since I am forgetful, so I couldn't understand why he responded this way. When he eventually wrote it down, he followed it with, "Your GP would probably be annoyed if you mentioned the name." Again, staring at him, I was in disbelief. I wanted to tell him about himself but chose to let it go; I didn't have the energy. In addition to all of that, I did not appreciate his unsolicited advice on how I should spend my money. He was very patronizing; I am fully aware of my finances and know what I am getting into. Telling me how much a procedure cost is acceptable; telling me I will use up all my money is not. This experience made me think, if I wasn't brown, a woman, and was considered solvent, would I be treated this way? I work in care and wouldn't dream of behaving like this with my clients. Avoid this place if you are a fee-paying brown person that wants to be treated with respect and care.
Apr 21st, 2023

Incredible that a womans LIFE SAVING surgery can be cancelled LAST MINUTE because she requested an ALL female staff( due to previous SA).. It appears that Princess Grace Hospital will refuse to administer life saving treatment if their patients do not share their own faith and beliefs! Despicable! If you dont want to support a hospital with this ethic, go somewhere else.
Apr 20th, 2023

Fantastic medical services...good care staff
Apr 18th, 2023

Discriminates patients based on personal beliefs
Apr 9th, 2023