London Bridge Plastic Surgery & Aesthetic Clinic

Lovely practice. Faultless and brilliant aftercare.
Sep 30th, 2022

Warning: Unethical, dishonest practice It is with great sadness that I have to detail my dreadful experience with this deeply unethical organisation. Ive had a fair few surgeries over the last 15 years and this is, without doubt, the worst experience Ive had. My hairline lowering surgery had been organised for many months, but as the date drew near, I found it impossible to pay my final amount. Getting through on the phones or getting any kind of response by email was impossible. Finally, 3 weeks before the surgery, I was panicking and desperately trying to get in contact, as I hadnt had my pre-surgery zooms and no-one had given me any information. When I could finally get through on the Friday evening, I was at last informed that the hospital had cancelled the surgery - a LIE. When emailing the hospital, I got a very quick response on the Monday morning telling me that they had no idea the surgery had even been cancelled and would look into it for me. I found out from the hospital that LBPS had cancelled my surgery. When I was able to finally speak to someone at LBPS, I was told that there had been an Instagram live saying that all Friday afternoon surgeries had been cancelled. Apparently, I was supposed to psychically know my surgery was in the afternoon and to keep track of LBPSs instagram at all times - ridiculous and so unprofessional. I told them I wanted a refund and they agreed. Weeks and weeks and weeks, so many weeks, have passed, no reply to my emails and they no longer pick up the phone when I call. I tried on Friday for 40 minutes to get a response. When I called from a withheld number, they answered immediately. Cue more LIES and excuses about Cameron being really busy (hed only had 5 weeks to process the refund), hell phone you back asap blah blah blah. More LIES. It seems that dishonesty is threaded throughout the organisation. Everyone I have had contact with has lied and made excuses for not performing their role properly. I also find it extremely concerning that their main target audience is one of the most stigmatised minority groups (they also operate as the London Trans Clinic). There are so many other doctors in London that do these surgeries and whose teams are respectful. You dont need to waste your time and raise your blood pressure dealing with lies and disrespect. If you do decide to use them, please ensure you have a solicitor, media contacts and a patient advisory group to support you and call from a withheld number (dont bother emailing). I am currently in contact with a solicitor in order to get my money back. Im just glad I didnt go through with the surgery. Having an operation is stressful enough without dealing with a group of people who care so little for patients that they dont even bother to respond to you, give you the information you need or at the very least feign professionalism.
May 30th, 2022

This review has taken me a really long time to write out of fear of not getting the help I needed - and I didn't really get it anyway! I had my surgery 2 years ago now. I was not happy with the outcome then and I'm not now. I had complications which were not dealt with quickly or efficiently and now I've been left with a huge scar, baldness, a lot of trauma and a very weak patch of skin (which still breaks/aches sometimes). I and other medically trained people think they over-stretched the skin causing it to die.. It looks horrendous and I don't know how I'll ever make it look any better. Very disappointed. I went here because they're supposed to be the top on forehead lowering surgery and they've really let me down. The middle looks good, both sides do not. You get two stars for the middle only. The aftercare was not good, no one really let me know what was going on at the time and the surgeon wouldn't see or speak to me straight away either. Hopefully this can help someone else make a better decision.. Rubbish. Go somewhere else! Somewhere that actually shows they really care about YOU and will do whatever it takes to make their mistakes right. I've been offered surgical revision but there is no trust here for this - I wanted money back so I could see someone else or look into a hair transplant to fix the area and as expected they said no.. It still needs fixing somehow because quite frankly this looks a mess.
Sep 25th, 2021

I received scar revision surgery by Mr Christopher Inglefield when the bandage was removed I noticed a dimple around the scar. I questioned this and I was told by Mr. Inglefield it will go However after many years it has not gone. I tried to book an appointment and was repeatedly asked to pay 200 for a consultation despite my circumstance. I was eventually seen without charge after many emails and the threat to report to the General Medical Council. During the consultation Mr Inglefield said I dont know why it hasnt gone and then told me I should have an Xray to see if there is something going on with the bone! I was asked to pay more money for tests and I was been told to go to the Nhs! The next day, I was told by email from the clinic manager Mr. Inglefield does not feel its related to your scar revision I was also denied my file which contained before and after pictures which would clearly show I didnt have the dimple before the scar revision. From my research this occurs when the skin is too tightly stitched. If considering going with this clinic I would advise keeping a copy of all pictures and payment records. Also, I was offered my original treatment money back but even that was 200 less. I couldnt accept it as the new problem would cost me more to fix! I have reported this doctor and the clinic to various health organisations.
Jun 12th, 2021

I recently had bilateral otoplasty with Mr Inglefield in November 2021 and although Ive still got just over a month left until I am fully healed I am beyond happy with the results. The whole process was so smooth from start to finish and Mr Inglefield and his whole team - particularly nurses Esther and Thamara and receptionist Nataliya - were nothing but lovely and reassuring and I felt in safe and capable hands from the get go. Nothing was too much trouble and the after care has been amazing - ive had 3 check ups since surgery and am awaiting my fourth and probable final one. The only criticism I could give is that it is sometimes hard to get through to reception by phone call however emails have always been responded to in an efficient manner. I would highly recommend this practice and thank you to Mr Inglefield for giving me fabulous ears!
May 7th, 2021