RB&HH Specialist Care Outpatients and Diagnostics

Had my first appointment today for respiratory issues , seeing Prof. Loebinger . I paid 300.00 for 25 minutes time basic consultation that I could simply hade it on my GP Surgery for free and in top of that he suggested to see a different specialist for the second investigation in the same hospital , different day , different appointment that will cost me another 300.00 at least and this its only to interview me second time by someone else, i rather call this interview than appointment. I am totally disappointed after the experience I had today .
Feb 26th, 2023

Ecg and Heart scan came at 1600 pounds, visit with doctor Price was one hour late and ,once in her office the visit was rushed and lasted not more than 12 minutes, while she was clearly eager to finish it as soon as possible. Strangely the patient before me was kept in for more than one hour , probably was a friend of the friends. Furthermore she did not even look at all the documentation I sent her and gave me the idea of a very low professionality . On top of this , the results of my very expensive exams are still there.apparently I paid that kind of money and do not deserve what I paid for. A joke that costed me 1800 pounds. PS: at the exit I found a parking ticket (60 pounds) that could have beeen avoided if only the visit was made on time ...lesson learned ...next time I will find something less luxurious but at least cheaper. Mario Uliana
Oct 2nd, 2022

Astonishingly sloppy. Billed for a non-existent consultation and billed for other consultations at 3x the actual rate. This caused huge complications with insurer and bills from other providers. Unprofessional PAs that get appointment times wrong and make sarcastic comments. Refused to provide complaints process. Just an awful experience end to end.
Aug 27th, 2022

My husband came to this centre for an MRI scan. It was one of the worse experiences of his life and he is still traumatised by it. He was neglected and left for over an hour in the machine with no on available to answer his calls. Once it was over he was left alone again confused, traumatised and shaken with some male locum who left him to dress and find his way out of the basement as he had someone else to go to.. I had to go to get him quickly and it took him hours to stop shaking and recover from the most terrible ordeal. No satisfactory explanation or apology was given only a lot of excuses. Doesn't even deserve one star but there is no option for none
Mar 7th, 2022

It was fairly unsettling when attending for Cardiology appointment today . Chaotic scenes at reception , due an incident , raised voices & confusion in an enclosed area did not give confidence & wasted valuable time . Reception is a small area when such events happen , its of course very difficult . Then rushed through appointment . Did not feel remotely valued as a patient of Consultant, more of an inconvenience , unable discuss concerns adequately . Poor communication skills from a Team member were unfortunate, though to be fair, once I pointed out the problem , situation improved. Had to be my own advocate . My consultant had information on my file which was not accurate which I had to correct , such record keeping does not instil confidence . Overall , not a great experience
Oct 21st, 2021