TSB Bank

The support system is very unsatisfactory. I needed to update my address and after being 25 mins on the line and talking to 2 operators. I could not update it, She has the nerve to suggest "send a letter to us" to request the update. 21 st century and in the middle of a pandemic, bank practices after they asked me 5 different ways to prove I am the owner of that account. Definitely not recommending this bank to anyone.
Mar 24th, 2022

Useless staff... The same two males at the guichet with no costumer service whatsoever!! And they are very rude. First they never great you, no eye contact when you come in. Once I went there to have more information about a service they offer, and the person I was talking to didn't answer my questions, wasn't clear. Once I went there to change my home address, I wrote it down on a paper for them to copy it and even though at the guichet the employee got it wrong. I went back there to let them know they did a mistake but guess what they did it again. So I went to a different branch to have it resolved. Today was the worst, I have been served by one of the two male employees at the guichet and again no greeting. Anyway I had some 50notes pound that I wanted to change, I told him that. He said to me that I needed to first bank them in before getting them back. I did all that was requested but at the end I have been given 20 pounds notes! I told him I wanted to change my 50s notes, he said to me that they did not have 50 pounds notes. So couldn't he tell me that before? Why aren't they listening to their customers? Unprofessional.
Feb 18th, 2022

Dipen Patel is the kind man who helped me today, he was very helpful and so open minded. I never had such a good experience with this branch before usually the staff there are very impolite. But hes always smiling and greeting everyone not just me. I hope we see more staff like him in this branch
Jan 24th, 2022

Awful bank that gets their friends to leave good reviews on Google maps. How hard is it to fire useless staff and hire people with half a brain. Surely they're getting underpaid because a lot of the tsb branches have had potatoes behind the counters in my experience .
Dec 31st, 2021

Honestly one of the worst customer service experiences ever. First guy was nice but the guy who helped us was extremely rude and we were there for nearly two hours. Online was more helpful than this branch.
Oct 30th, 2021