Masons Chemist

Service is fine, staff is helpful, friendly & polite. Apart from medical items, there are gifts and handy items in store too. Location is good, right next to GP surgery, free parking spaces right outside the pharmacy, including disabled parking spaces, also street parking when car park is full and its always full. Everything is ok, apart from one day last week when I picked up some meds, staff behind counter was coughing and not wearing a mask. I understand its not law to wear masks anymore, but for what they do, I think its decent to put a mask on when they dont feel 100%, nobody wants to pick up any nasty / unnecessary germs but thats only my personal opinion.
Jan 27th, 2023

What a BRILLIANT chemist! This is not my local chemist, but went there as it's the only place that my GP was able to find that had a medication that my wife was badlly in need of. Got to Masons to find that, although they'd put the medication to one side, our GP had failed to put the prescription through, and my local practice was closed for the weekend. The Phamacist, Mark Benoit, went way above and beyond duty, and spent the next few hours working through the quagmire of what is our currently beleaguered NHS and found someone who was prepared to issue a script. The ladies serving at the counter were also extremely helpful. I came away feeling that this was THE BEST SERVICE THAT I HAVE EVER EXPERIENCED. Heartfelt thanks to the whole team from myself and my wife for your efforts - if I could give you ten stars I would, without hesitation!
Jan 21st, 2023

I went into the chemist this afternoon (11/10/22) on behalf of my husband (whose Google account this is) in order to collect two identical non-prescription items we had ordered for him. My husband had rung at 2:54 p.m. to check that they had arrived and was told that they had. We drove to collect them, arriving about half-an-hour later. On asking for the items, I was told that they did not have any. I explained that they did have them, and that we had just rung to confirm this. I felt that the response of the to two members of staff who spoke to me was quite abrupt, as though I did not know what I was asking about. Both of the ladies indicated that there were none on the shelf where they are usually kept. I replied that I had noticed that and repeated that we had just been told that they had arrived in stock. One lady said she would look around the back, and while she was doing it, the other lady was looking in a book, and then noticed a stack of the items right next to her, presumably where somebody else had put them on delivery. There was no apology for any of this, and it made me feel that I was just an irritation, and not really welcome. More generally, the quality of service here is too variable, and, as has been noted by others, waiting times are often very long, in spite of the seemingly high staffing ratios. We do recognise that a number of the team members are unfailingly polite, professional and attentive, however, effective internal communication, allied to consistently positive customer-facing interactions may be a priority for this important local facility.
Oct 4th, 2022

People slag this place off for being busy. Well its not their fault they serve more than one village. Quit moaning
Apr 10th, 2022

If I could give them no stars, I would. I do not know if it arrogance or a power trip. Interrogated over a tub of E45 cream that I was picking up for an elder family member. BUT I had to wait for the chemist to check a tub of E45 cream. Is the screw ups that bad that a tub of E45 cream needs to be check.? If it was narcotic, yes, fair enough. Plus, would not need to even go in there and have the conversation if they had it yesterday. And yes, a chemist without E45 cream, even though there was a whole bunch of different sizes sitting on the shelf. Or is this a form of intimidation? Next time I will do what I wanted to do in the first place and go buy it from amazon. Could have had it quicker on prime without the all the questions.
Apr 10th, 2022