Duckworth Land Rover

Took them weeks to send photos to my insurance. Constantly chasing them with shocking customer service. Then the day before, they inform me they dont even have the parts. After having 6 weeks to source them. Carried out a wheel alignment that wasnt even done properly. Ill never go back.
Apr 11th, 2023

I don't know how this dealer can be an "Approved Land Rover" dealership. I purchased a second-hand Ranger Rover from them and paid to have the car delivered to me. When the vehicle arrived, I discovered it had several problems with it and had clearly not been inspected properly before being sent to me. The bonnet catch was aligned wrong on one side making the bonnet miss-aligned. There was overspray on a tyre. There were various scrapes and marks on the paintwork and plastic trims. The drivers side door trim was hanging off. The window tints had been badly applied with dirt between the glass and the window film. The suspension had a knocking sound on the front end. The pictures speak for themselves. I contacted the dealer at Market Rasen to be told by the sales manager its not a new car. Yes, I realise its not a new car but as the pictures show, should this really be an approved used vehicle? These faults should clearly have been rectified prior to delivery. I decided to refuse the vehicle as I had lost faith in the dealer completely. The sales manager told me I wasnt allowed to refuse the vehicle which resulted in a big argument over the phone. It wasnt until I sent them the small print from the contract that they finally agreed to take the vehicle back. I then had to take a day off work to drive the car back to them and get a train back home as they refused to come and collect the vehicle. Also, when I received my refund, they failed to refund me the delivery fee I paid them to have the car delivered in the first place. They have since ignored all communication from me despite several efforts for answers. I am now about 500 out of pocket and a day wasted time through no fault of my own. They have made no attempt to apologise for this and I have been made to feel like the one at fault for returning the car to them. Honestly, avoid this dealer at all costs. They are supposed to be an Approved Land Rover dealer but act like a dodgy second hand car outfit. Take your business elsewhere as I definitely will be in future!
Mar 12th, 2023

Terrible service very unhappy after that I left my vehicle at service for about a week when I collected my car and paid a massive bill, I noticed that theres a big scratch on my which have been done there and didnt inform me and did apologise for what they did to my vehicle. After 24 hours we contacted them to tell them that the problem still existed unfortunately there was no one to speak with and we didnt receive a callback so disappointed to be honest and I dont recommend this place dont waste your time and money.
Mar 11th, 2023

Sadly can't leave zero stars. 180 diagnostic charge (basically 180 per hour) and then 2 weeks later engine light back on and they want another 180 after spending nearly 700. They won't even warrant a warranty. Pure greed.
Mar 10th, 2023

Jan 29th, 2023