Poynton House Dental

Dentists are friendly and patient, fees are reasonable, always do their best if you need an emergency appointment. Highly recommend.
Feb 5th, 2023

Feb 5th, 2022

Really disappointed with the customer service at Poynton House. When I first registered many years back, Mr Sutherland I think it was, was my dentist and he removed wisdom teeth and did my fillings and I always felt I received a good service. The last few years when I have been for appointments, it all feels like it's a licence to print money. I appreciate the dental service is in a mess and it has been difficult in the pandemic, but the reception staff are frankly rude, make me feel like I am interrupting them when I phone. The last dentist and nurse I saw were also abrupt and rude, very defensive when I asked about charges and added a cleaning fee during lockdown. They always insist I have a check up and X-ray each time I go in 'because I haven't been for a while' and to help assess what treatment I need. The reason I don't go often is (a) I look after my teeth, (b) because you insist on making me have an X-ray every time and (c) because you are rude and I don't feel comfortable coming in.
Aug 9th, 2022